Customer Service Representative

Job Description

• Position Summary
  The Customer Service Representative (CSR) is responsible for supporting the daily operations of the staffing agency by assisting applicants, employees, and clients. This role involves answering inquiries, coordinating candidate onboarding, maintaining employee records, and ensuring excellent service for both clients and temporary staff.

Key Responsibilities

• Serve as the first point of contact for applicants, employees, and clients by phone, email, and in person.
• Assist candidates with the application and onboarding process, including collecting required documentation.
• Provide information about job openings, schedules, and assignment details.
• Maintain accurate employee records in the staffing database or ATS system.
• Assist with scheduling interviews and coordinating job placements.
• Respond to employee questions regarding assignments, timecards, and payroll inquiries.
• Support recruiters with candidate screening and data entry.
• Communicate with clients regarding staffing needs, schedule changes, and workforce updates.
• Monitor attendance and report no-call/no-show employees to management.
• Help resolve employee concerns and escalate issues when necessary.
• Ensure compliance with company policies and employment regulations.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 1–2 years of customer service, administrative, or staffing industry experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills (Microsoft Office, email, and database systems).
• Bilingual (English/Spanish) preferred in staffing environments.

Skills

• Excellent customer service skills
• Strong organization and attention to detail
• Problem-solving ability
• Time management and multitasking
• Professional communication with clients and employees

Work Environment

• Office environment with frequent interaction with applicants and employees.
• May require occasional support for recruiting events or job fairs.
• Fast-paced staffing environment with high call and applicant volume.

Typical Duties in a Staffing Agency

• Greeting walk-in applicants
• Assisting with employment paperwork (I-9, direct deposit forms, etc.)
• Managing phone calls from employees regarding shifts or attendance
• Updating employee records and job orders in the system
• Coordinating with recruiters and operations staff

If required, this can also be converted into:
• A short version for Indeed job posting
• A professional HR job description PDF
• A bilingual English–Spanish version for staffing agencies .