Customer Service Professional

Job Description

Customer Service Professional

Position Summary

The Customer Service Professional is a vital position to our team at the home office in Danbury, Connecticut. The office is a fast pace environment and requires a high level of organizational and time management skills. The position will also require good interpersonal communication skills because of the high volume of email correspondence, phone calls and LiveChat interactions that are handled with eye care professionals, low vision therapists, and low vision consumers. The position requires a solid base of computer skills, especially the Microsoft Office Suite. ERP system knowledge is preferred but not required.

As a Customer Service Professional at Eschenbach, you will be trained on our product line to become an expert at helping our customers find the right product and answer product related questions. Customer Service professionals have moved on within the organization into roles in Marketing, Logistics/Distribution and Inside and Field Sales.

Responsibilities

• Accurately and efficiently process customer orders through our ERP system
• Handle high volume of email correspondence and phone calls from various areas in a professional manner
• Handle high volume of LiveChat interactions in a professional manner
• Organize and maintain filing systems
• Follow-up on problem or held orders on a weekly basis
• Process the outgoing mail on a daily basis
• Process daily invoices and credit memos
• Accurately process quote requests from our Territory Sales Managers and from our customers
• Answer customer and consumer inquiries from various forms of communication
• Provide basic troubleshooting and technical support for the various video magnifiers in our product line
• Process reshipment of ‘return to sender’ packages

Required Education, Experience, Skills

• 2 Years Customer Service experience is desired
• Experience in a call center is preferred but not required
• Proficiency with computers including the MS Office suite of applications (Excel, Word, PowerPoint)
• Knowledge of ERP or order-entry systems is preferred but not required
• Familiarity with CRM software is preferred but not required
• Experience with website chat box software preferred but not required
• Expert time management skills and the ability to manage multiple tasks simultaneously
• Excellent phone skills and the ability to handle problems adeptly and leave customers satisfied
• Commitment to learn, embrace and adhere to Customer Service guidelines for interaction with customers

Eschenbach Optik of America, Inc. offers a competitive compensation package with salary, commission and expenses with a competitive benefits package.

All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check.

Eschenbach Optik of America, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Pay Range: $20-$22/hour.

Benefits:

• Paid time off
• Paid training
• Paid holidays
• Retirement plan / Profit sharing plan
• 401(k) plan
• Company paid life insurance
• Company paid Short-term and Long-term disability

Schedule:

• Monday to Friday 9AM-5:30PM ET

Work Location: Eschenbach Optik of America Danbury, CT Headquarters