HVAC Customer Service Representative

Job Description

Are you a fast paced and dependable Customer Service Representative ready to thrive at a stable company?

Burkholder’s Heating & Air Conditioning wants you on our team! We understand the time demands of everyday life and encourage a responsible work life balance.

Burkholder’s Heating & Air Conditioning, Inc. is a family owned, employee focused business dedicating our expertise to meet our customers’ needs.

We have been proud to be the premier HVAC contractor in the Lehigh Valley for over 60 years. We aspire to maintain the highest levels of professionalism, integrity, honesty, and fairness in our relationships with our employees, customers, subcontractors, suppliers, and professional associates.

The successful Customer Service Representative candidate will be adaptable and trustworthy with an efficient and precise work ethic.

The benefits of being a part of our team :

• Highly competitive compensation
• Weekly pay
• Employee referral bonus
• No cost health, dental and vision insurance plans for the employee
• Company paid life and short term disability insurance
• 401(k) with company match
• 5 paid days off in the first year with additional 5 days starting in year two
• Paid holidays
• Paid company training
• Annual performance review

On a given day, a Warehouse Associate will:

• Contact customers to schedule maintenance
• Contact customers who have canceled and/or expired contracts to increase loyalty and retain business
• Assist in cue as needed during high call volume
• Enters customer orders and assists in or handles order fulfillment, expediting and/or changes to existing orders
• Address customer issues and ensure positive and long-term problem resolution
• Proactive approach in delighting customers
• Provide timely feedback to the company regarding service failures or customer concerns
• Advises customers, colleagues, and Managers on pricing, availability, and follow through from order to delivery
• Checks forecasts for scheduling purposes
• Periodically survey customer satisfaction / technician and report findings to management
• Cross trained in ordering parts, as back-up for commercial / residential billing; and residential dispatch
• Perform other related duties as assigned

Experience that matters most for our team:

• Dependability
• Strong work ethic
• Willingness to learn new skills
• Positive attitude

Job requirements :

• 2 years customer service experience in the HVAC industry
• The ability to organize and manage multiple priorities
• Strong customer orientation
• Excellent communication, interpersonal skills, and decision-making abilities
• Effective and professional communication and organization skills
• Strong team player
• Computer proficiency - Ability to use manual or computerized systems for order entry, invoicing, data application, and equipment selection. Windows operating environment, including email and Microsoft Office software
• Willingness and ability to learn and adapt in a fast-paced environment
• Exceptional attendance record

Summary:

If you have a strong work ethic, a positive attitude, and are looking for a stable, growing company contact us today!!

EOE