Customer Service / Shift Leader

Job Description

We are seeking a Customer Service / Shift Leader to join our team! You will be responsible for overseeing and coordinating the activities of the retail  team.

Responsibilities:

• Supervise team of retail workers
• Adjust daily schedule for shift personnel to ensure optimal efficiency
• Train and evaluate employees 
• Track monthly results and trends for business forecasting
• Resolve escalated customer complaints 

​Qualifications:

• Previous experience in retail, customer service, or other related fields
• Ability to thrive in a fast-paced environment
• Excellent written and communication skills
• Strong leadership qualities

Dunkin Donuts Franchise

Dunkin Donuts Franchise