Team Lead

Job Req Number: 109700. Time Type: Full Time.

At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity, and we’re looking for new talent to join us.

Role: Team Leader – Operations (ECT / Control Tower)

Location: Shannon

Hours: Monday – Friday, 37.5hr

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• Lead the team managing import/export shipments globally, ensuring all movements are tracked, monitored, and managed in line with procedures and relevant legislation.
  
• Ensure team members take full ownership of client files, including timely event management, customs and documentation accuracy, and prevention of unnecessary costs such as demurrage or storage.
  
• Review and support team performance against Gross Profit targets and KPIs, identifying gaps and implementing corrective actions.
  
• Maximise team Gross Profit by promoting product knowledge, commercial awareness, and operational excellence across all shipment stages.
  
• Conduct regular file audits and identify training needs to maintain high standards of compliance and quality.
  
• Provide day-to-day leadership, ensuring strong team spirit, high engagement, clear communication, and delivery of operational excellence.
  
• Oversee workforce planning including staff development, absence management, retention, recruitment, and probation reviews.
  
• Conduct performance reviews, 1:1s, coaching sessions, and manage performance improvement plans where required.
  
• Resolve employee relations issues including conflict management, investigations, grievances, and return-to-work processes.
  
• Drive cross-training and development programmes to build flexibility, capability, and succession within the team.
  
• Support and develop strong customer relationships, ensuring all customer queries, complaints, and escalations are resolved promptly.
  
• Promote excellence in Health, Safety, Quality, and Security, ensuring all staff are trained, aware of risks, and compliant with policies and legislation.
  
• Ensure team processes comply with customs regulations, industry standards, and internal SOPs; support audits and follow-up actions.
  
• Identify and implement operational improvements to enhance service delivery and efficiency.
  
• Support ad-hoc projects and undertake additional duties as directed by the Operations Manager.
  

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• Experience managing a team within an operational environment.
  
• Strong people-management capability, with the ability to motivate, develop, and inspire others.
  
• Previous experience in multimodal freight forwarding (essential).
  
• Strong understanding of freight systems (booking platforms, track & trace, claims, etc.).
  
• Excellent organisational skills with the ability to prioritise multiple demands.
  
• High attention to detail and a mindset for continuous improvement.
  
• Proven ability to deliver key projects on time.
  
• Strong IT skills (Excel, Word, PowerPoint).
  
• Strong analytical, decision-making, and problem-solving abilities.
  
• Excellent verbal and written communication skills.
  
• Ability to operate effectively in a fast-paced, high-pressure environment.
  
• Able to work independently while collaborating closely with an Operations Manager.
  
• Strong planning and coordination skills.
  

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

In addition, we can offer access to a selection of employee benefits, such as:

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• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
  
• Salary Sacrifice Cycle Scheme.
  
• Employee counselling, for support with physical and mental wellbeing.
  
• Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover.
  

If this sounds like the next step for you, please follow the links and apply with your CV without delay!

At DSV, we celebrate the diversity of our workforce and are committed to further enhancing it. We warmly welcome applications from individuals of all genders, ages, abilities, nationalities, religions, and sexual orientations.

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and background checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

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