IT and Process Improvement Manager

Coen Steel is a leading steel distributor and manufacturer with a history of commitment to excellence and innovation. We source and distribute premium standard and specialised steels to all industry sectors across the island of Ireland and the UK.

We are seeking a strategic and hands‑on IT & Process Improvement Manager to lead technology initiatives and drive operational excellence across the organisation, including sales, production, operations, logistics and finance. This role is responsible for aligning IT systems with business objectives, optimising processes, implementing digital solutions, leveraging AI, and delivering measurable efficiency gains, across our manufacturing and distribution operations.

The ideal candidate combines strong technical expertise with process improvement methodologies and excellent stakeholder management skills.

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• In conjunction with the Senior Management team, develop and execute the IT strategy, aligned with the business objectives.
  
• Lead the optimisation of ERP, CRM, Production Planning, and enterprise systems across the organisation.
  
• Drive system integration and data standardisation initiatives across all IT systems/platforms within the organisation.
  
• Champion cloud technologies, AI, and modern collaboration tools to streamline processes to enable the teams to focus on value‑add activities.
  
• Leverage data analytics to support decision‑making.
  
• Lead continuous improvement initiatives using Lean, Six Sigma, or Agile methodologies, to map, analyse, enhance, and optimise business processes across the organisation, from order, production and to delivery.
  
• Manage cross‑functional IT and business transformation projects, including defining project scope, timelines, and ensuring project deliverables are effectively achieved.
  
• Drive user adoption and organisational change initiatives and provide training, documentation, and ongoing support.
  
• Identify automation opportunities and implement workflow solutions.
  
• Establish KPIs, dashboards, and performance tracking mechanisms.
  
• Oversee IT infrastructure, enterprise systems, and cybersecurity.
  
• Manage IT vendors, contracts, and service‑level agreements.
  
• Ensure system reliability, scalability, and compliance.
  

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• 5+ years of experience in IT management, systems implementation, or process improvement
  
• Bachelor’s degree in Information Technology, Business, Engineering, or related.
  
• Experience leading ERP implementations and/or upgrades or digital transformation projects.
  
• Strong knowledge of infrastructure, cloud platforms, AI, and cybersecurity best practices
  
• Proven track record of delivering measurable process improvements.
  
• Project management certification – PMP, PRINCE2 or Lean/Six Sigma certification is a plus.
  
• Knowledge of warehouse systems, inventory management, and production planning is also a plus.
  

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• A team player who will function with the whole team in mind, the common goal of all personnel within our company is to succeed in being the best that we can be.
  
• Exceptional communication skills, at all levels within the organisation, with a focus on delivering a high level of service to internal and external stakeholders.
  
• Analytical and data‑driven decision making
  
• Practical, solution‑oriented mindset
  
• Hands‑on, adaptable, and resilient
  
• Understanding of manufacturing processes is a plus. xcfaprz
  
• Demonstrates a ‘can do’ attitude.