Sales Executive

Sales Executive

The Sales Executive supports the Front Office Manager in overseeing the daily operations of the front desk and ensuring a high level of guest satisfaction. This role involves managing staff, handling guest inquiries, effective performance of front‑of‑house duties, coordinating with other departments, and maintaining an efficient and welcoming front office environment.

• Guest Services:
  • Ensure a warm and professional welcome for all guests.
  • Handle guest inquiries, complaints, and feedback promptly and effectively.
  • Monitor guest satisfaction and work to resolve any issues that arise.
• Front Desk Operations:
  • Supervise daily front desk operations to ensure efficiency and guest satisfaction.
  • Oversee check‑in and check‑out processes, including reservations and room assignments.
  • Ensure all guest billing and payment procedures are followed accurately.
• Staff Management:
  • Assist in recruiting, training, and scheduling front office staff.
  • Monitor and evaluate staff performance, providing feedback and coaching as needed.
  • Foster a positive and collaborative team environment.
• Coordination and Communication:
  • Liaise with other hotel departments to ensure smooth operations and guest satisfaction.
  • Communicate effectively with housekeeping, maintenance, and food and beverage departments to address guest needs and preferences.
  • Assist in planning and executing special events and promotions.
• Administrative Duties:
  • Assist in the preparation of reports and rota planning for the front office.
  • Maintain accurate records of guest information, reservations, and financial transactions.
  • Management of guest bills and house accounts in line with Standard Operating Procedures and Company Policies.
  • Ensure compliance with hotel policies, procedures, and standards.
• Problem Solving and Decision Making:
  • Identify and resolve operational challenges promptly and efficiently.
  • Implement solutions to enhance the guest experience and improve front office operations.
• Safety and Security:
  • Ensure the front desk area is safe, clean, and well‑organized.
  • Monitor and enforce safety and security procedures.

• Observe and adhere to the company’s policies and procedures, undergoing relevant training and development to fulfil the requirements of the hotel and the post.

This job description is designed to highlight the key areas of work. Annual objectives will be agreed.

The duties & responsibilities listed above are not intended to be exhaustive but are set out to indicate the main areas of activity currently expected by a Sales Executive.

The Sales Executive will be expected to adopt a flexible approach to the needs of the service. xcfaprz This job description is an outline of the role & function; it is not intended to be specific for all tasks.