Senior Executive - Education

[Contract Position]

Job Description:

You will be responsible for overseeing end‑to‑end operational and administrative functions across student engagement, tutor management, and centre operations. You will ensure that all processes - including class assignment, administration, attendance monitoring, curriculum material management and student retention – are carried out in accordance with organisational and divisional governance requirements and stipulated timelines. You will play a key role in ensuring the smooth and effective delivery of STEP programmes across multiple centres.

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• Manage up to seven STEP Centres to ensure consistent and high‑quality programme delivery
  
• Provide operational guidance to about 70 auxiliary personnel (Centre Principals, Centre Administrators, Tutors, Pupil Management Officer, ICT officer and Counsellor) across STEP Centres, ensuring role clarity, accountability and consistent performance standards
  
• Serve as the key operational liaison for Centre Principals (CPs), Centre Administrators and tutors on operational matters, ensuring smooth centre operations
  
• Ensure full compliance with internal controls, audit guidelines and Standard Operating Procedures (SOPs)
  
• Review, streamline and enhance operational processes to improve efficiency, reduce manual touchpoints and eliminate redundancies
  

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• Coordinate the distribution of learning resources to students and tutors across assigned centres
  
• Ensure accurate tracking and timely management of inventory in alignment with established processes
  

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• Manage the full framework of recruitment, deployment, performance evaluation, and exit management of assigned auxiliary personnel. This includes conducting performanceevaluations for Centre Principals in assigned centres andreviewing/vetting performance appraisals of other auxiliary staff prepared by Centre Principals, providing feedback where necessary
  
• Ensure that personnel records are accurately maintained and updated in the Education Management System (EMS)
  
• Work closely with the Heads of Education division and STEP Programme Manager to plan and coordinate meetings, briefings and sharing sessions
  

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• Ensure the accuracy and timely maintenance of student records and educational resource inventories in the EMS
  
• Analyse and interpret data to generate insights that support informed decision‑making and enhance programmeeffectiveness
  
• Generating periodic reports through EMS on student attendance, academic performance, tutor performance and programmeenrolment
  

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• Diploma/Degree in any discipline, with 3 to 5 years of experience in programme administration. Experience working in an Education department of a non‑profit organisation will be an added advantage
  
• Good understanding of the Singapore education landscape
  
• Demonstrated ability to engage and manage diverse groups of stakeholders to ensure smooth programme delivery and prompt resolution of operational issues
  
• Proficiency in Microsoft Office; familiarity with data visualisation tools (e.g., Excel dashboards, Power BI, Tableau) will be considered an added advantage
  
• Strong analytical skills with the ability to translate data into actionable insights
  
• Excellent verbal and written communication skills
  
• Ability to work independently and collaboratively in a fast‑paced environment
  
• Able to work on weekday evenings to conduct bi‑monthly centre audits, weekends and in outdoor settings, when required
  
• Able to participate in SINDA‑wide events, when requiredApproved Over‑time hours will be compensated with time off or off‑in lieu in accordance with internal policy
  

As part of our selection process, shortlisted candidates will be required to complete an Excel assessment on the day of the interview. Candidates who perform well are shortlisted to proceed to the subsequent stage of the recruitment process.

We aim to take care of your well-being.

We provide:

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• Career development opportunities
  
• Flexible working hours
  
• AWS/ Bonuses
  
• Health insurance
  
• Wellness programmes
  

Interested candidates are invited to submit their resumes, including current and expected salary information.

Only shortlisted candidates will be notified. We thank all applicants for their interest. xcfaprz

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