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Technology Delivery Owner
TKG
- North Canton, Ohio, United States
- North Canton, Ohio, United States
Über
This role owns the *coordination and follow-through of technology delivery*, ensuring technicians stay focused on technical work while operational items such as licensing, maintenance schedules, projects, and renewals are properly managed.
The Technology Delivery Owner ensures *nothing falls through the cracks.*
*Core Accountabilities*
*1. Service Delivery Coordination*
Ensure client work moves through the system efficiently and is completed on time.
Responsibilities include:
* Monitor service and project tickets for progress
* Ensure technicians have the information needed to complete work
* Follow up on overdue tickets or stalled projects
* Communicate delivery timelines when needed
* Escalate risks or delays to leadership
*2. Project Coordination*
Coordinate internal and client-facing technology projects.
Examples include:
* Client onboarding
* Hardware deployments
* Server or infrastructure upgrades
* Security implementations
* System migrations
Responsibilities include:
* Tracking milestones and timelines
* Coordinating technicians and vendors
* Confirming project scope before work begins
* Ensuring documentation is completed
*3. Licensing, Warranty & Renewal Management*
Maintain oversight of all technology licensing and vendor renewals.
Responsibilities include:
* Track software licenses and subscriptions
* Track hardware warranties
* Maintain vendor renewal calendars
* Coordinate renewal quotes and approvals
* Prevent lapses in coverage or service
Examples include:
* Microsoft licensing
* Firewall subscriptions
* Backup software
* Security platforms
* Hardware warranty renewals
*4. Maintenance & Preventative Operations*
Ensure recurring maintenance and operational tasks are tracked and completed.
Examples include:
* Backup reviews
* Security patch schedules
* Infrastructure maintenance tasks
* Hardware lifecycle tracking
* Documentation updates
*5. Documentation & Operational Organization*
Maintain accurate and organized operational documentation.
Responsibilities include:
* Maintain onboarding checklists
* Ensure tickets are documented correctly
* Maintain client runbooks
* Track operational procedures
* Improve processes when gaps are identified
*6. Vendor & Client Coordination*
Coordinate communication between technicians, vendors, and clients when necessary.
Responsibilities include:
* Scheduling vendor work
* Tracking hardware shipments
* Coordinating project schedules
* Ensuring clients are informed on delivery timelines
*EOS Measurables (Scorecard)*
The Technology Delivery Owner is accountable for maintaining the following weekly metrics:
*Project Delivery*
* 90%+ projects delivered on committed timeline
* Zero projects stalled due to lack of coordination
*Licensing & Renewals*
* 100% of licenses and subscriptions tracked
* 0 missed renewal dates
*Operational Discipline*
* 100% client onboarding checklists completed
* 100% of client documentation updated during onboarding
*Maintenance Completion*
* 95%+ scheduled maintenance tasks completed on time
*Core Competencies*
The ideal candidate demonstrates:
*Organization*
Ability to track many moving parts and keep work organized.
*Follow-through*
Strong discipline in ensuring tasks are completed and commitments are met.
*Communication*
Clear communication with technicians, vendors, and clients.
*Problem Anticipation*
Ability to identify risks and address issues before they become problems.
*Process Thinking*
Comfortable working within structured systems and improving them over time.
*Required Experience*
* 3+ years experience in *IT services or MSP environment*
* Experience coordinating *technical work or projects*
* Strong understanding of *IT terminology and services*
* Excellent organizational and documentation skills
* Strong written and verbal communication
*Preferred Experience*
* Experience with PSA tools (Autotask, ConnectWise, Halo)
* Licensing management experience
* Vendor coordination experience
* Basic project management background
*GWC Alignment (EOS)*
*Gets It*
Understands how MSP service delivery works and the importance of organization and follow-through.
*Wants It*
Enjoys coordinating work, organizing operations, and ensuring commitments are met.
*Capacity to Do It*
Able to manage multiple priorities, communicate clearly, and operate effectively in a fast-moving service environment.
Pay: $60,000.00 - $70,000.00 per year
Benefits:
* 401(k)
* Health insurance
* Paid time off
* Vision insurance
Application Question(s):
* Do you have experience with PSA Tools: Autotask, ConnectWise, Halo?
Ability to Commute:
* North Canton, OH 44720 (Required)
Work Location: In person
Sprachkenntnisse
- English
Hinweis für Nutzer
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