Field Service Engineer.

Field Service Engineer

Managed Services

Due to continued expansion of eir Business, we are now seeking to recruit an experienced Field Service Engineer that will work closely with our Managed Services Team, working on a dedicated team, supporting an evolving and exciting multi-technology IT environment.
The successful candidate will work on and receive exposure to different technologies, Microsoft Servers, Microsoft Exchange, Active Directory, as well as the latest Microsoft applications & solutions.

• 
  
• On site resourcing cover - operating within a customer’s environment and under their governance.
  
• Provision accounts and equipment
  
• Supporting Windows Desktops, Outlook, Networks, Ms. Office, O365
  
• Maintain and build the current documentation in place.
  
• Interacting with and managing 3rd parties
  
• Application troubleshooting and support.
  
• Imaging and Deployment
  
• Manage File Permissions and Access Rights
  
• Configuration and Support of Mobile Devices
  
• Hardware Fault Investigation and Diagnosis
  
• Resolution and Recovery, Reducing impact where possible.
  
• Work with other ICT teams or 3rd parties where required.
  
• Create and maintain Documentation of Customer’s Environment
  

• 
  
• 3–5+ years in Field Service or Infrastructure Support
  
• Strong hands‑on hardware troubleshooting and repair experience
  
• Proven L2 deskside support capability in enterprise environments
  
• Solid understanding of Windows 10/11, Microsoft 365, and Active Directory
  
• Good working knowledge of TCP/IP, DNS, DHCP, switching, and wireless fundamentals
  
• Experience operating within SLA‑driven managed services environments
  
• Strong troubleshooting, communication, and documentation discipline
  
• Candidates must be eligible to work in Ireland or currently hold a Stamp 4 Visa to apply
  
• Full Drivers license and own transport is essential
  

About

Our purpose is to connect for a better Ireland.

Our ambition is to be the number one choice for telecommunications and technology solutions, delivering for our customers today and into the future.

Our new values and behaviours reflect both who we are and who we strive to become. They are the way that we bring our purpose to life in eir.

We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs. xcfaprz

If successful in the interview process, eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.