Repair Supervisor

As the Repair Supervisor for Dyson in Ireland, you’ll lead a team of three, driving the performance and efficiency of our Service Workshop in Rathcoole. You'll deliver against repair KPIs aligned with global standards, including Turnaround time, First-time-Fix, repair completion rate, Repair Ease, and NPS. Your responsibilities include people management, operational excellence, parts and budget control, and a relentless drive for quality and customer experience.

• Deliver a world‑class repair experience.
• Supervise and lead daily repair operations, ensuring the timely and quality delivery of all repair demand against all agreed KPIs.
• Work closely with the team to ensure targets are met, proactively solve output problems and improve processes.
• Be the lead contact for external suppliers and internal stakeholders (supply‑chain & finance partners) to ensure the fulfilment of spare parts for repairs, replacement equipment and office supplies.
• Monitor and control consumable stock levels, parts forecasting, and onboarding new parts for new products.
• Ensure all part orders and POs are raised and managed on time, in line with regional process, maintaining quality, cost, and delivery standards.
• Manage budget and PO requirements within guidelines set by the Finance BP.
• Keep the skills matrix current—build team flexibility for the variation in daily repairs.
• Evaluate production equipment and set workload priorities for maximum efficiency.
• Use data to measure KPIs and guide decision‑making.
• Build strong on‑site relationships.

• Manage, coach, and develop your direct reports (3).
• Set and deliver on team and department targets, ensuring HR best practice.
• Own all training and development: maintain up‑to‑date SOPs, training records, and compliance with new standards (including H&S).
• Carry out regular 1:1s and structured performance reviews (quarterly & yearly).
• Conduct timely and relevant team meetings, communicating clearly with your team.
• Anticipate, manage, and resolve employee‑relations issues with a root‑cause mindset.
• Deliver operational excellence.
• Embed health & safety procedures and keep risk assessments current.
• Develop, maintain, and communicate department policies and procedures.
• Go beyond the expected.
• Take on activities that align with your purpose, even outside your immediate remit.
• Proactively fix issues and drive continuous improvement.
• Identify problems, find root causes, and deliver solutions.

• Manufacturing or production experience preferred.
• Proven track record in implementing lean/process improvement initiatives.
• Demonstrated ability to drive efficiencies in an operational/service environment.
• Team supervision, leadership, and coaching experience.
• Highly organised, process‑driven, and able to work efficiently with changing priorities.
• Team player, relationship builder, and able to motivate direct reports.

We solve problems others ignore—with ingenuity, precision, and relentless attention to detail. If you have an eye for process, a passion for people, and the drive to raise repair standards, we want you on our team.

Note: This role is office‑based (on‑site) with direct responsibility for three team members, reporting to the GBI Aftersales Manager.

Dyson is an equal‑opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. xcfaprz We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or any other dimension of diversity.