Site Services Supervisor

Supervises a team of inventory and/or material management associates performing routine and defined tasks supporting laboratory operations, while actively contributing to the team's operations. Sets day‑to‑day operational objectives and priorities for the team, ensuring alignment with broader operational plans and results. Reviews team performance and task outcomes to identify areas for improvement, implementing adjustments and recommending enhancements to work methods to increase the effectiveness of lab operations. Maintains communication with internal teams and customer contacts to foster collaboration, address issues, and ensure seamless support for ongoing lab activities. Facilitates engagement with stakeholders by understanding their needs and promoting shared solutions that enhance operational outcomes.

Avantor is seeking a driven and accountable Site Services Supervisor to lead our on‑site Laboratory Services Segment (LLS) team at a major biopharmaceutical manufacturing site in Ringaskiddy, Cork.

This is a hands‑on leadership role with full responsibility for operational delivery, team performance, customer satisfaction and compliance to Scope of Work (SOW), KPIs and regulatory standards.

This is a full‑time permanent position based at our customer site in Ringaskiddy, Cork.

Reporting to the Regional Operations Manager, you will lead a team of Material Controllers delivering Vendor Managed Inventory (VMI), stockroom and point‑of‑use services in a GMP‑regulated manufacturing environment.

You will act as the primary on‑site operational contact for the customer, ensuring services are delivered safely, compliantly and in line with agreed Service Level Agreements (SLAs) and KPIs.

This role combines operational oversight, people leadership, customer engagement and continuous improvement.

Operational Leadership

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• Oversee daily VMI and stockroom operations across manufacturing and laboratory areas
  
• Plan and allocate workload to ensure service continuity and safe, on‑time in‑full (OTIF) delivery
  
• Ensure adherence to agreed Scope of Work and service boundaries
  
• Monitor task completion, audit readiness and documentation standards
  

Customer & Stakeholder Management

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• Act as key operational contact for site stakeholders and SPOCs
  
• Lead monthly operational reviews and contribute to quarterly business reviews
  
• Ensure timely communication of risks, delays or service issues
  
• Support contract governance, renewals and service optimisation initiatives
  

Performance & Governance

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• Own site‑level KPIs, SLAs and performance reporting
  
• Conduct regular performance reviews with team members
  
• Maintain training matrix and ensure compliance with GMP, EHS and site policies
  
• Support audits and regulatory inspections as required
  

People Management

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• Lead, coach and develop a team of three on‑site associates
  
• Drive engagement, accountability and cross‑training
  
• Support recruitment, onboarding and succession planning
  
• Conduct structured one‑to‑ones and development discussions
  

Continuous Improvement

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• Identify and implement process improvements to enhance efficiency and service quality
  
• Partner with Commercial and Operations colleagues to support service growth opportunities
  
• Contribute to global LSS best practice sharing and standardisation
  

Education

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• Leaving Certificate (minimum requirement)
  
• Level 7 degree or equivalent in Science, Supply Chain, Business or related discipline (desirable)
  

Experience

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• 3–5 years’ experience in a supervisory or leadership role
  
• Experience operating in a regulated (GMP/GLP) environment preferred
  
• Proven experience managing KPIs and delivering against SLAs
  
• Strong understanding of inventory control and stock management
  
• Experience in laboratory stockroom or pharmaceutical manufacturing environment advantageous
  

Skills & Competencies

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• Strong organisational and prioritisation skills
  
• Confident decision‑maker in a fast‑paced environment
  
• Excellent communication and stakeholder management capability
  
• High attention to detail and documentation discipline
  
• Proficiency in Excel and multiple IT systems – full computer literacy required.
  
• Hands‑on leadership style with willingness to support operational tasks
  

Why Join Avantor?

You will be joining a global organisation that sets science in motion, supporting life‑changing therapies in a world‑class manufacturing environment. This role offers real ownership, visibility and the opportunity to shape service delivery on a critical customer site.

If you thrive in an accountable, customer‑facing leadership role and want to combine operational control with strategic impact, we would like to hear from you.

What we offer

Typical working hours: Monday–Friday, 08:30–17:00

Benefits: Competitive salary, performance‑related bonus, 25 days annual leave, private health insurance, company pension.

Interested? Let’s apply!

#LI‑Onsite

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life‑changing science. The work we do changes people’s lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom’s voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

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