Technical Business AnalystTri-Force Consulting Services Inc. | IT Recruitment & Staffing Agency • United States
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Technical Business Analyst
Tri-Force Consulting Services Inc. | IT Recruitment & Staffing Agency
- United States
- United States
Über
Client: State of Georgia Location: Atlanta, GA NOTE: This is a hybrid position, with either a webcam or in-person interview. Scope of Work: This role is the subject matter expert and the go-to for troubleshooting resources for Salesforce Lightning Experience and Marketing Cloud. This role integrates complex analytical and technical capabilities within our Salesforce and Marketing Cloud instance. This role troubleshoots ongoing technical and data integration issues within Salesforce. Additionally, this role manages UAT, as well as the adoption and enablement to hand back to functional users. Functional users include a diverse group of both technical and non-technical staff in the business unit. This role requires an advanced knowledge of various documentation processes, business system architecture and technologies, advanced skills in data organization and analysis, problem analysis and systems solving; and report writing as applied within assigned system(s). Additionally, this role requires skills in functional leadership and cross communication between functional user and technical groups, the ability to manage work on multiple projects with competing priorities, effective analytical and presentation skills, excellent organization, time management skills, and professionalism. Technical systems and tools frequently utilized include: Salesforce CRM Marketing Cloud IT Business Management Miro Microsoft 365 suite Job Duties: Provide ongoing user support including troubleshooting and resolution of more complex Salesforce issues. Strengthen Salesforce reporting capabilities by creating advanced reports and dashboards, including use of cross-filters and custom report types. Build, optimize, and integrate advanced Marketing Cloud features such as Cloud Pages to support digital communication needs and data capture workflows. Collaborate with Marketing, Advising, and Digital Communications teams to translate business needs into scalable Salesforce/Marketing Cloud solutions. Ensure data quality and consistency across Marketing Cloud and Salesforce, including troubleshooting list/segment issues and automation behavior. Document processes, enhancements, and recommendations to support ongoing operational excellence. Minimum Qualifications: Demonstrated Salesforce Trailhead knowledge/ranking Preferred Qualifications: Salesforce Platform App Builder Salesforce Marketing Cloud Email Specialist Strong skills in needs analysis and eliciting requirements from both technical and non-technical teams. Problem-Solving: Exceptional problem-solving skills with a strong comfort level working in Salesforce. While you don't need to know all the answers, you must have the curiosity to find them. Project Management: Experience with project management tasks, including requirements of writing and review, flow and process diagramming, and wireframing. Salesforce Technical Knowledge: Understanding Salesforce skills, including AppExchange, data management, reports and dashboards, and Marketing Cloud or other similar CRM systems If you are: bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction, enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then we would like to hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why you think you are a fit. About Us: Since 2000, Tri-Force Consulting Services has been an MBE/SDB certified IT Consulting firm in the Philadelphia region. Tri-Force specializes in IT staffing, software development (web and mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing core values: integrity, diligence, and technological excellence. Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the Inc. 5000 list of the nation's fastest-growing companies.
Sprachkenntnisse
- English
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