Über
Provides the director and managers of sales, catering and marketing with administrative and clerical support including word-processing, typing, emailing, filing, data-entry, faxing, copying, corresponding, answering telephones, processing mail, taking notes and/or dictation, making travel arrangements and performing other general office duties. Assists on special projects as needed. Key Responsibilities
Perform routine, administrative duties to key sales and catering team personnel, including but not limited to: Support, distribute and organize all customer and hotel communications including, but not limited to, phone coverage, emails, reporting, solicitation, and voice of customer communication distribution Producing reports and communications as needed Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson's overall mission, vision values and strategies Assists with developing and implementing strategies for achieving group, convention and catering sales goals Contributes to the Sales and/or Catering Team's individual and team goals by assisting with the preparation of group, convention, and catering-related business Supports managers with convention planners, sales account managers and clients on their needs Assists Sales with prospective customers Assists on-site client inspections to illustrate available services, and educates customer on meeting and sleeping room set-ups and capabilities Supports customer satisfaction with convention and group business; follows-up with key contacts on a regular basis to assess satisfaction Ensure all materials used are in accordance with brand standards Maintains proper flow of information to/from sales and/or team, reviews work file of assigned accounts and managers Communicates clients' requests via group resumes, BEOs and billing distribution to all departments in an effective and timely manner Prepares reports as necessary to improve management decision making and critical evaluation of work activities Manages the Inquiry logs, Group Room Control (GRC) and Group Diary logs Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest Requirements/Skills
High school diploma required, associate's degree preferred Minimum one - three years hotel experience preferred Proficient computer skills including Microsoft Office Suite, Delphi and/or Opera Strong verbal and written communication skills Strong mathematical skills Local market knowledge preferred Able to collaborate effectively in a team environment General knowledge of contract laws a plus Physical Demands Required to stand, sit, and walk for extended periods of times Lift, carry, or otherwise move and use of force or exertion up to 75 lbs. Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones ect. Benefits
Excellent benefits package including, health, dental, vision, long term disability, pet insurance, 401K Vacation pays, personal holiday pay 8 Paid Holidays Hotel discounts Birthday incentives, Anniversary incentives, Associate of the quarter and year incentive, Daily meals provided More... Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few: Competitive compensation and benefits, including medical, dental, and vision coverage Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance Financial benefits for retirement and health savings Employee recognition programs Discounts at Choice hotels worldwide Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We're the hotel company for those who choose to bet on themselves
the striver, the dreamer, the entrepreneur
because that's who we are, too. At Choice, we are united by the simple belief that tomorrow will be better than today
for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward
giving our work at Choice a purpose larger than our business. Our corporate office locations: North Bethesda, MD
Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail. Scottsdale, AZ
Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail. Minneapolis, MN
Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown. Field/Remote
Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role. Choice's Cultural Values Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity Choice's Leadership Principles Act with Intention | Lead with Authenticity | Grow & Deliver
Sprachkenntnisse
- English
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