Desktop Support Analyst/2nd Line Support AnalystDGH Recruitment Ltd. • Manchester, England, United Kingdom
Desktop Support Analyst/2nd Line Support Analyst
DGH Recruitment Ltd.
- Manchester, England, United Kingdom
- Manchester, England, United Kingdom
Über
A fantastic opportunity has arisen for an Desktop Support Analyst/2nd Line Support Analyst to join our Manchester based global law firm on a permanent basis.
Desktop Support Analyst/2nd Line Support Analyst
Key Responsibilities:
* Providing a professional and consistent level of Technology support to all staff * Responding to incoming incidents and requests at first point of contact reported via all mediums * Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement * Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues * Alerting Senior Analysts and Managers of reoccurring incidents and potential issues * Keeping customers apprised and updated * Escalating problems to the senior team members and third-party suppliers where necessary
Desktop Support Analyst/2nd Line Support Analyst
Attributes/Skills:
* Experience working within a legal environment is essential * Knowledge of Windows 10 and Microsoft Office 365 * Understanding of PC Hardware and operating systems * Awareness of using Active Directory * Experience of logging tickets in ITSM call logging software
Desktop Support Analyst/2nd Line Support Analyst
In accordance with the Employment Agencies and Employment Businesse...
Sprachkenntnisse
- English
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