Team Lead - APA

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

• Hybrid role / 2 days onsite Dublin 4
• APA qualification is a must-have
• Great progression opportunities

The Team Leader is responsible for the daily operation of the team including leadership, clear communication, motivation, performance management and process management. Key to the role is ensuring SLAs, Sales targets and Compliance requirements are met, with specific consideration to the sales capability and technical proficiency of the team.

• To provide strong and visible leadership to their Team through clear and engaging communication, working collaboratively with the Leadership Team to consistently achieve SLAs, Sales and Quality Targets
• Responsible for team delivery of a professional Sales & Customer service
• Point of technical and process referral for their Team
• Performance management including completion of monthly and bi-annual reviews for direct reports, working with Manager to set and monitor appropriate team and individual targets
• Active involvement in weekly team meetings to review and develop team performance
• To support Managers in planning resource / scheduling
• Own effective use of IT to generate quotes, and to ensure accurate team input and maintenance of IT systems
• To liaise with the Customer Service Unit to monitor and resolve complaints in accordance with CPC
• Work with Leadership to develop Management Information for monitoring of team performance
• Active involvement in weekly team meetings to review and develop team performance
• To support Managers in planning resource / scheduling
• Any other tasks as may be required

• APA (Must Have) or CIP or working toward

• 6 months experience in a Customer Service Role in the insurance sector
• Proficient in Microsoft Word / Excel / PowerPoint
• Demonstrated strong people management skills

• Bike to Work Scheme
• Tax Saver Travel Scheme
• Discounted onsite Gym Membership (Dublin 4)
• Discounted onsite Montessori (Dublin 4)
• EAP – Employee Assistance Programme
• Health Insurance Scheme
• Life Cover
• PHI – Permanent Health Insurance
• Exams & Professional Membership Fees
• Professional and personal development opportunities

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function ( CF3 CF4 & CF7 ) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them. xcfaprz

Sedgwick is an Equal Opportunity Employer.