General Services Manager

In order to work in Ireland, a non‑EEA national, unless exempted, must hold a valid employment permit. Please review the eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Location: Limerick, Ireland

Salary: €80,000 + Sodexo Benefits

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• Soft Services Leadership: Lead the delivery of all soft FM services across the site, ensuring consistent, high‑quality standards. Drive excellence in GMP cleaning and regulated service environments. Ensure catering and hospitality services align with client expectations and compliance standards. Oversee vendor management for pest control, landscaping, and specialist soft services.
  
• Client & Contract Management: Act as the primary client interface for all soft services. Lead service reviews, performance meetings, and continuous improvement initiatives. Ensure SLAs and KPIs are consistently met or exceeded. Identify opportunities for service innovation and contract growth.
  
• Compliance & Risk Management: Ensure full compliance with GMP/GDP, health & safety, environmental and statutory requirements. Maintain robust risk registers and business continuity plans. Ensure all SOPs and regulatory standards are adhered to across services.
  
• Financial & Commercial Accountability: Manage budgets, forecasting, P&L and cost control. Monitor labour productivity and operational efficiencies. Deliver contract targets including margin and service performance metrics.
  
• People Leadership: Lead, coach and develop multidisciplinary soft services teams. Drive employee engagement, performance management, and development plans. Promote a culture of safety, collaboration, and continuous improvement.
  

Essential:

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• Proven senior leadership experience within Soft FM or integrated facilities management.
  
• Strong background in cleaning and/or GMP‑regulated environments (5+ years preferred).
  
• Demonstrable experience managing large, diverse operational teams.
  
• Strong commercial and financial acumen including P&L responsibility.
  
• Excellent client‑facing and stakeholder management skills.
  
• Experience operating within a highly regulated pharmaceutical or similar environment.
  

Desirable:

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• Hospitality, Facilities, or Business‑related qualification.
  
• NEBOSH (or equivalent).
  
• Experience in pharmaceutical or FMCG sectors.
  
• Professional FM qualification.
  

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• A senior leadership role on a flagship pharmaceutical contract.
  
• Full ownership of Soft Services performance and strategy.
  
• Support from central subject‑matter experts within a strong matrix structure.
  
• Career progression within a global organisation.
  
• Opportunity to shape service excellence in a highly regulated, high‑profile environment. xcfaprz
  
• Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.
  

Essential:

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• Minimum Experienced Required (Years): 1
  
• Minimum Qualification: No Qualification
  

Desirable:

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• Ability Skills: Administration, Interpersonal Skills
  
• Competency Skills: Collaboration, Decision Making, Management, Teamwork