Customer Advisor - Forecasted Volume

Claims Advisor

Newcastle | Hybrid | Full-time, Permanent

• Salary: £24,050 plus up to 10% annual bonus
• Hours: 36.25 hours, 5 days a week
• Shifts: Monday to Sunday, 08:00–20:00
• Interviews: Running until 1 April 2026
• Start Date: 20 April 2026
• Important: Annual leave in first 4 weeks may affect eligibility

Be the reassuring voice customers need after a car accident.

We are looking for confident, customer-focused people to join our inbound contact centre team in Newcastle. In this role, you will support customers following a motor accident, guiding them with empathy, professionalism and care. You will gather the right information, help identify liability and deliver the world-class service our customers expect.

What makes this role exciting

• Every call is different, giving you the chance to problem solve and make a real impact
• You will support customers at a key moment, helping turn a stressful experience into a positive one
• For non-fault or partial-fault claims, you will identify opportunities to offer a third-party claims service, helping customers avoid claiming on their own insurance where appropriate
• It is a commercially driven environment where strong conversations and good judgement really matter
• You will be part of a supportive team that works together through busy peak periods and celebrates success

What we are looking for

• A calm, empathetic approach and a genuine passion for helping customers
• Strong communication skills and the confidence to guide conversations clearly
• The ability to assess information, ask the right questions and make sound decisions
• Resilience and composure in a fast-paced contact centre environment
• Commercial awareness and a drive to deliver great outcomes for both the customer and the business

What you will get in return

• 23 days annual leave
• 24/7 GP service
• Free breakdown membership
• Discount scheme on shopping, holidays and more
• Discounts on AA products
• Employee assistance programme
• Inclusivity awareness networks
• Worksave pension with up to 7% employer contribution