Dixon is seeking a Business Analyst & Operations Coordinator to join our IT Software Department, which includes Development and Business Intelligence teams. This role is ideal for someone with internal operations experience, strong organizational skills, and a passion for solving business challenges by working closely with highly technical teams.This is not a traditional project manager role. We're looking for a flexible, driven individual who can bring order to dynamic workflows, help align departmental priorities, and support execution across a wide range of initiatives. The ideal candidate understands Dixon's commitment to operational excellence and our goal of being the easiest company to do business with.Our comprehensive benefits package is designed to support your well-being and professional growth. We offer medical, dental, and vision insurance for you and your family, competitive salary, bonus programs, and 401K retirement plan, training opportunities, tuition reimbursement, vacation and PTO, paid holidays, gym reimbursements, and more! The potential targeted range for this position is $60,000-$80,000/yr. Join us and be a part of a team that values your contributions and supports your goals!Key Responsibilities:Work within the IT Software Department to drive coordination, prioritization, and cross-functional execution across Development and Business Intelligence teamsBring structure to the intake, triage, and prioritization of new requests and ordinate with internal stakeholders to understand business needs, group similar or related requests into focused, actionable projects, and translate them into clear technical direction for team review and prioritization.Help manage and organize the team's backlog-balancing urgent requests with long-term priorities.Lead efforts to review and streamline existing Business Intelligence, reporting, and internally developed software llaborate with developers to implement AI-enabled tools for code documentation and process improvement.Support testing coordination, documentation, user training, and rollout communication.Apply operational knowledge and Dixon's customer-first mindset to ensure alignment of technology efforts with business needs.Qualifications:Internal Dixon experience is strongly preferred, especially with operational workflow, process improvement and cross functional collaboration2-4 years of experience in operations support, systems coordination, business analysis or a similar role.Strong organizational and prioritization skills with the ability to manage multiple concurrent initiatives.Excellent communication and interpersonal skills, especially when working across technical and operational teams.Experience with tools that support organization and clarity-such as helpdesk or ticketing systems, project management platforms, or collaboration tools like Google Workspace-is helpful. Familiarity with creating timelines, visual workflows, and managing backlogs is a plus.Experience working with enterprise systems, business applications, reporting tools, or data platforms is a plusInterest in or experience with AI tools to support documentation, automation, or analytics is a bonus.Bachelor's degree in Business, Information Systems, or a related field - or equivalent experience, including relevant professional or military experience in place of a formal degree.Ideal Candidate Will:Have a strong understanding of Dixon's operations and our customer-first philosophy.Be proactive, curious, and capable of navigating complexity with confidence.Excel at connecting business needs to technical execution.Be comfortable learning quickly and jumping feet-first into unfamiliar systems and llaborate effectively with team members across all levels and departments.Be ready to grow with us and help drive clarity, coordination, and momentum within DixonExperience & Role UnderstandingThese questions will help you gauge their direct experience and how they perceive the responsibilities of this job.The job involves translating business needs into clear technical direction. Can you walk me through a time you've done this? How did you ensure the technical team understood the business problem they were solving, not just the task they were given?The job description mentions managing a backlog and balancing urgent requests with long-term priorities. Describe your approach to prioritizing a dynamic workload with competing demands.Problem-Solving & Situational QuestionsThese questions will give you insight into their thought process and how they'd handle specific situations relevant to the role.Imagine a situation where a new request comes in that seems urgent, but you know the team is already committed to a long-term project. How would you handle this? Who would you involve in the decision-making process?Can you describe a time you encountered a complex, ambiguous problem at work? How did you go about bringing structure and clarity to the situation to move it forward?A stakeholder approaches you with a request for a new report, but they can't clearly articulate what data they need or why. How would you work with them to uncover the actual business need?Organizational & Technical SkillsThese questions focus on their practical skills and familiarity with the tools and concepts mentioned in the job description.Tell me about a time you used a ticketing system, project management platform, or similar tool to organize work for a team. What were the key challenges, and how did you overcome them?The role involves helping to review and streamline existing solutions. Describe a time you were involved in a similar process. What was the outcome?Our internally developed ERP system is a core part of our business. Can you describe your experience with enterprise systems or business applications? Have you ever worked with a custom-built system?The job description mentions an interest in AI tools. What do you see as the potential for AI in improving documentation or process efficiency, particularly within a software development team?Cultural Fit & Soft SkillsGiven the collaborative nature of this role, these questions are crucial for assessing their interpersonal skills and alignment with Dixon's values.This role requires working closely with both technical teams and business stakeholders. How do you build trust and maintain effective communication with these different groups?Describe a time you had to deliver a difficult message or provide critical feedback to a team member or stakeholder. How did you handle the conversation?Our goal is to be the easiest company to do business with. How would you apply this "customer-first" mindset to your work within the IT software department?The Dixon Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Accordingly, to the fullest extent required by applicable law, The Dixon Group strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons. The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.) Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
