Travel Group Operations Coordiantor

Status : Temporary, Full-time (12-month contract)

Vacancy Disclosure: Open vacancy

Location : Toronto or Montreal

• Remote work model available if located outside of Toronto/GTA or Montreal

VALUES:

WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers, and our client and supplier partners with a commitment to each other.

WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, with efficiency and integrity.

WE GO BEYOND our responsibilities to our customers, our colleagues, society, and the environment.

Description

The position consists of carrying out the various operations necessary to ensure the smooth running of our groups. Responsible for requesting reservations and confirming the various services for the groups. The candidate will be required to work one or two weekends during the summer to assist the tour guides on the road.

Responsibilities

• Activation of groups in the CCRS system (final revision of programs with quotations).
• Management of group reservations, confirmations, and cancellations (coaches, hotels, restaurants, and activities).
• Management of passenger lists (names, modifications, etc.).
• Management of deposits with different suppliers.
• Sending passenger lists to different suppliers.
• Communicate with our customers in Europe, by phone and email, to follow up on files when necessary.
• Take calls from guides during problems on the road and follow up on problem resolution.
• Invoicing of files.
• Reading customer reviews.
• Respond to customer disputes after their return home.

Position Requirements

• Strong communication skills, both oral and written (English).
• Post-Secondary School Education or relevant experience in the same position.
• 2–3 years of experience in travel and tourism, particularly with a receptive tour operator.
• Knowledge of an additional language (French, Spanish, Italian, German, Portuguese, or Japanese) is an asset.
• Dynamism, autonomy, and team spirit.
• Resourcefulness and good stress management.
• Thoroughness and attention to detail.
• Knowledge of Canada's tourism products and geography.
• Knowledge of Word, Excel, and CCRS or other receptive system (an asset).

Jonview values diversity in the workplace and is committed to fostering employment equity by encouraging applications from the following designated groups: women, Aboriginal people, people with disabilities, and members of visible minorities. Jonview will work to accommodate people with disabilities throughout the recruitment and selection process. If you require a special arrangement, please contact us so that we can work together to adequately meet your needs. The use of the masculine in this document is for the sole purpose of simplifying the text.

AI Disclosure: We use AI-powered tools on job posting platforms to assist in the initial screening and ranking of applications based on job-related criteria. Final hiring decisions are made by human recruiters.

Only successful candidates will be contacted.