Contracts Specialist III

Contracts Specialist III

Location: WAH Backoffice - CANADA

Employment Type: Full Time

Reporting to: Deputy General Counsel-Commercial Transactions

ABOUT US

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

HERE’S WHAT THE JOB REALLY LOOKS LIKE

The Contracts Team is a division of the Corporate Legal Department and is responsible for facilitating the overall contracting process, including review, drafting, negotiation, approval, execution and data management related to all client and procurement contracts and legal documents executed by the organization. The Specialist is integral to this process and performs or assists with the following essential job duties.

HOW YOU’LL MAKE AN IMPACT

Perform Initial review of contract requests and coordinate with internal contract requesters to ensure complete and accurate submission/documentation.

WHAT YOU’LL ACTUALLY DO

• Review contract documents to verify compliance with current standards or identify deviations and coordinate with designated subject matter expert to obtain input/approvals.
• Draft and/or revise, with legal oversight and approval, legal/contract documents such as MSAs, SOWs and amendments.
• Assist with client discussions, redlines and negotiations.
• Secure final leadership approvals and facilitates execution.
• Assist with population and maintenance of data repository.
• Perform other contract review and administration function.
• Assist with special contracts and/or legal team projects.
• Other duties, as assigned

WHAT’LL SET YOU UP FOR SUCCESS

• Bachelor's Degree or equivalent work experience required: Business Administration, Contracts, Finance, Legal Studies, Paralegal or related field.
• 3–5 years of experience in structured finance, consumer loan servicing, corporate trust work, and securitization. Experience should include drafting and reviewing documents for: (1) consumer Asset Backed Securities, (2) leveraged finance and asset servicing arrangements, and (3) third party servicing of consumer loan portfolios. Clients typically include investment banks, regional banks, credit unions, finance companies, fintechs, and other consumer asset originators or purchasers.
• 1–2 years of experience in contracts administration or management, including: (1) reviewing, drafting/redlining, and analyzing legal or contractual documents, and (2) using contract lifecycle management (CLM) tools.
• Strong analytical, critical thinking and problem-solving skills: ability to review and navigate legal documents efficiently to 1) identify legal and operational terms that deviate from established standards and facilitate appropriate departmental reviews/inputs/approvals.
• Strong communication skills: ability to effectively and professionally communicate with internal and external stakeholders, both verbally and in writing.
• Additional Skills:

-Ability to work autonomously at times with little oversight of daily functions.

-Recognizing when to solicit help and feedback from team colleagues, team lead and manager.

-Strategically collaborate and determine appropriate solutions to complex contractual relationships/requirements.

WHY ALORICA?

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.

What We Offer:

• Competitive base pay with performance-driven incentives
• Comprehensive benefits including medical, dental, vision, and 401(k)
• Career development through Alorica Academy's open-access courses
• Real opportunities to grow within a global organization
• Access to our employee assistance program
• A collaborative, inclusive culture where innovation happens

Our Values

Bold – We challenge conventions and take smart risks

Relentless – We deliver results, no matter what it takes

Connected – We work as One Alorica because we're stronger together

True – We show up as our authentic selves, every single day

Ready to Join Us?

If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk.

Apply today!

Equal Opportunity Employer – Veterans/Disabled

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.

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