Customs Trade Advisor

Company Core Values

LEARN, GROW AND ADAPT

• Making time to reflect, cross-train and provide growth opportunities on the job

• Encouraging each other to take initiative and seek out answers

• Being willing to try new things to deliver improved results;

CELEBRATE & APPRECIATE

• Taking the opportunity each day to appreciate our colleagues,

• Celebrating team successes

• Working hard but still seeking moments for fun and lightness

TALK IT OUT

• Choosing in-person conversations instead of electronic communication

• Assuming good intentions

• Having the courage to have honest, respectful dialogue to work through challenges and issues

OWN IT

• Asking questions and having 2-way dialogue to make sure we’re all clear

• Honoring our deadlines and goals; and asking for help when needed

• Clarifying expectations to leave little room for assumptions

ONE TEAM

• Doing our best to set each other up for success

• Making time to share information across offices and respecting their deadlines

• Having each other’s back which creates trust and allows for flexibility

Nature & Scope of Position

The Customs Trade Advisor - Canada is responsible for navigating complex import and export regulations, advising on tariff classification, valuation, and PGA/OGD compliance, and analyzing FTA eligibility. They will be leading efforts in audit readiness and duty drawback program management. Beyond regulatory work, this role is instrumental in delivering consulting services that elevate the client experience.

Principal Accountabilities and or Duties

• Serve as a trusted advisor to clients by responding to inquiries with strategic, compliance-focused guidance, while also resolving operational issues with precision and professionalism

• Analyze and interpret client data and documentation to support advisory engagements, classification projects, and compliance assessments

• Perform advanced tariff classification, including end-use provisions under Chapter 99 across a wide range of industries.

• Liaise with CBSA, PGAs, and other government agencies to support client projects, resolve regulatory issues, and maintain compliance integrity

• Collaborate with team members to coordinate project deliverables, share insights, and contribute to a high-performance advisory environment

• Review and validate Free Trade Agreement (FTA) certificates, when required assess Bill of Material against FTA rules of origin and for qualification determination.

• Understanding of CBSA verification audits, importers audit requirements.

• Advise clients associated to compliance issues such as valuation, origin, marking, SIMA, etc.

• Understand adjustments, remissions, rulings, and duty drawback claims.

• Prepare and submit duty drawback claims.

• Identify tax recovery and cost savings opportunities.

• All other duties as assigned

Knowledge and Educational Requirements

· Post-secondary education in Business Administration, International Trade, or a related field is strongly preferred; High School Diploma required

· CCS (Certified Customs Specialist) designation is required; CTCS or other professional credentials are considered strong assets

· Minimum 3 years of progressive experience in a customs brokerage environment, with at least 5 years in a consulting, advisory, or regulatory capacity supporting clients with trade compliance strategies

· Demonstrated success in delivering project-based work, including audits, process reviews, and regulatory consulting engagements

· Deep understanding of CBSA and PGA import requirements, with the ability to translate regulatory frameworks into actionable client solutions

· Proficient in MS Office Suite (Outlook, Word, Excel); experience with ITMr4 or similar customs software is an asset

· Exceptional communication skills, able to convey complex regulatory concepts clearly and professionally to diverse audiences

· Strong analytical and problem-solving abilities, with a focus on accuracy, detail, and client impact

· Proven ability to work independently and collaboratively in a fast-paced, multi-project environment