Client Service Executive

The purpose of this role is to support the service delivery of corporate clients across the People Solutions practice. Working closely with the Corporate Consultants Team - managing benefit reviews/placements/queries and ensuring services are coordinated and delivered effectively.

• Understand clients benefit requirements and provide advice on insurers services.
• Dealing with Insurance Providers on various issues.
• Collaborating with BIS to optimise its system to our requirements.
• Deliver day to day servicing to corporate consultants - supporting retention and development of the business.
• Review service disruption/dissatisfaction and implement appropriate actions with carriers to resolve.
• Support the broader development of insurer relationships.
• Ensure compliance with regulatory guidelines and procedures and internal controls are fully adhered.
• Oversee delivery of claims and underwriting activity.
• Co-ordinate the use of other Lockton specialist teams where required.
• Issuance of Lockton Business Principles.

• Proven experience in operations in a brokerage dealing with employee benefits/consulting.
• Principal focus on pension and group risk insurances.
• Promote and implement processes for improvement.
• Exceptional client relationship skills.
• Ability to manage time effectively focusing on priorities, targets and deadlines.
• Good critical thinker and able to distil complex issues down into clear, actionable recommendations. xcfaprz
• Demonstrate a desire to learn, a proactive approach and ability to research information.