Store Manager

Our client is a trusted name in hardware and building materials, serving Newcastle West and the surrounding areas. This is a hands‑on position for someone with strong hardware product knowledge, great people skills, and a passion for delivering excellent customer service and driving sales.

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• Lead and manage the store to achieve sales and margin targets.
  
• Drive sales growth through strong product knowledge, upselling and cross‑selling.
  
• Work closely with management to support overall business growth.
  

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• Provide expert advice on all products and solutions to trade and retail customers.
  
• Handle customer queries, process sales and provide after‑sales support.
  
• Ensure a friendly, professional and solution‑focused experience for all customers.
  

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• Manage stock levels, place orders and liaise with suppliers.
  
• Ensure the plumbing section is well‑organised, clearly merchandised and fully stocked.
  
• Maintain attractive and effective product displays.
  

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• Train and support staff in product knowledge and sales techniques.
  
• Help develop a knowledgeable, confident team that delivers excellent customer service.
  

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• Stay up to date with industry trends, new products and plumbing technologies.
  

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• Strong product knowledge – experience in a plumbing or hardware environment.
  
• Proven customer service skills – friendly, professional and solutions‑driven.
  
• Experience in sales and merchandising, ideally in a trade or retail setting.
  
• Leadership or supervisory experience in a similar environment.
  
• Confident with stock management – ordering, inventory control and supplier coordination. xcfaprz
  
• Strong communication and problem‑solving skills.
  

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• Competitive salary
  
• A great team environment in a well‑established, growing business
  
• Opportunities for professional development and progression