Senior Administrator

This role will be based full time onsite in our Navan office.

• 
  
• Responding to client requests in a timely and professional manner
  
• Triage emails and assigning them to the correct team within agreed SLA
  
• Ensure processing of own tasks within agreed SLA
  
• Meet personal/client service team targets on call handling SLA
  
• Proactive and reactive contact with customers and advisers, plus any other relevant parties via telephone, letter or email to ensure work is processed efficiently and correctly
  
• Go the extra mile to engage customers
  
• Work closely with other departments to help them better understand clients’ needs
  
• Ensure adherence to policies and procedures across the various products and business lines.
  
• Embrace a risk aware mind-set and ensure any issues / risks are identified and brought to management attention in a timely manner
  
• Portray a mind-set of continuous improvement and innovative thinking
  
• Bring ideas and improvements to the table and operate a can-do attitude
  
• Complete all tasks in a manner cognisant of the following measures: End to end timelines, First point resolution, Removal of waste, Customer effort
  
• Use initiative for problem solving and identification of improvement measures
  
• Identify opportunities to enhance customer experience
  
• Support the roll out of strategic projects and initiatives as required
  

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• At least 2 years relevant experience
  
• Language: Italian (native) and/or Portuguese andEnglish fluent
  
• A strong customer services background dealing with external customers
  
• Excellent communication and problem solving skills
  
• Excellent negotiation skills
  
• Excellent English
  
• Exceptional written and verbal communications skills with the ability to work across all departments, clients, and business units
  
• Commercial awareness
  
• The ability to communicate confidently – both through speaking and writing – with colleagues and clients from all levels of an organisation
  
• Goal-Setting and planning. xcfaprz Well organised and solution orientated individual.
  
• Ability to work in a team
  
• Ability to promote change