Customer Demand Planner

Join Our Team at Jamieson Wellness Inc.

Inspiring Better Lives Every Day.

Position Details

Position Title: Customer Demand Planner

Department: Supply Chain

Location: Hybrid

Job Type: Full-Time

Reports To: Sr Manager, Customer Demand Planning

Number of Openings: 1

Vacancy Type: Existing vacancy

Who We Are

We are Canada’s leading health and wellness company, driven by our purpose of Inspiring Better Lives Every Day.

Established in 1922, we are Canada’s #1 consumer health brand, proudly inspiring better lives for over 100 years. With our Jamieson, youtheory, Progressive, Smart Solutions, and Iron Vegan brands, we’re growing globally and reaching more people every day.

Our commitment to quality, innovation, integrity, inclusion and sustainability has earned us a strong reputation Worldwide, and our world-class manufacturing and certification standards continue to set us apart in the industry.

What You’ll Do

As a key member of the Supply Chain team, you’ll help shape health and wellness outcomes for people around the world.

Here’s what you can expect in your role:

The Customer Demand Planner serves as a key link between customers, sales teams, and internal supply chain teams and plays a critical role in enabling accurate, customer-centric forecasts. This role is responsible for owning the end-to-end demand planning process for key retail accounts, incorporating customer intelligence, promotional plans, and point-of-sale data to deliver a robust demand signal that supports service excellence and inventory health.

This role requires strong analytical skills, cross-functional collaboration, and a customer-first mindset. The ideal candidate is passionate about turning data into insight, fostering partnerships, and continuously improving forecasting accuracy and planning processes.

Key Responsibilities Include:

Forecasting & Planning

• Develop and maintain rolling 18-month statistical and consensus forecasts at the SKU/customer level.
• Integrate historical trends, customer insights, promotional calendars, and new product launches into the demand plan.
• Monitor forecast performance, identify root causes of variance, and recommend corrective actions to improve accuracy and reduce bias.
• Lead monthly customer volume reviews with sales teams to validate and adjust forecasts, ensuring alignment with key stakeholders.

Customer Engagement and Cross-Functional Partnership

• Act as the key point of contact between Demand Planning and the Sales teams, ensuring timely updates on changes in customer plans and market trends.
• Represent Demand Planning in S&OP/IBP cycles and ensure alignment between demand plans and financial/operational targets.
• Collaborate closely with Supply Planning to ensure demand plans translate into feasible supply plans, mitigating risks to service and inventory.
• Leverage POS and customer data systems (e.g., Retail Link, LDIA, LVRP) to drive insight-based forecasting.
• Collaborate with Sales to analyze inventory, consumption trends, and promotional effectiveness, providing actionable insights to enhance forecast accuracy and supply chain efficiency.

Leadership & Process Improvement:

• Support demand planning process improvement, share best practices, and elevate forecasting discipline and execution across the organization.
• Conduct in-depth analyses of customer inventory levels, POS trends, and forecast bias trends to continuously improve demand plans.
• Drive continuous improvement initiatives to optimize planning processes, including fill rate improvements, order management optimization, and lead-time reductions.
• Influence planning of New Product Introduction, Discontinuations, Displays.

Skills & Competencies

• Analytical & Strategic Thinking: Strong problem-solving capabilities with a passion for data-driven decision-making.
• Stakeholder Engagement: Confident communicator who can align cross-functional teams and influence without authority.
• Customer Focus: Deep understanding of customer dynamics, able to translate commercial insights into accurate forecasts.
• Process Improvement: Continuous improvement mindset with an eye for optimizing processes and leveraging technology.
• Collaboration & Teamwork: Strong interpersonal skills and ability to work effectively across functions and levels.

Your experience and perspective might include:

• Bachelor’s degree in Supply Chain, Business Administration, Operations Management, or related field.
• 1+ years of experience in Demand Planning, Supply Chain, or related field preferably within the CPG, retail, or consumer healthcare sectors.
• Hands-on experience with forecasting software and ERP systems (e.g., SAP, Kinaxis, Oracle, JDA).
• Advanced Excel and data analytics skills. Experience with Power BI or Tableau is an asset.
• Knowledge of customer systems, including Walmart RetailLink and IRi, a strong asset.

Note: If you don’t meet every requirement listed here, we still encourage you to apply. Research shows that some groups may only apply when they meet every criteria — but we value diverse backgrounds and transferable skills.

Our Commitment to Inclusion and Belonging

At Jamieson, belonging is at the heart of how we work. We value diversity, equity, inclusion, and belonging, and believe our differences drive innovation and stronger decisions. Our goal is simple: a workplace where everyone feels safe, supported, and able to thrive.

For more information on our commitments to people and planet, please read our latest Sustainability report and DEIB policy.

If you require any accommodation during our hiring process, please let us know. We’re committed to making the experience accessible and equitable for all, and we’ll work together to find the right solution.

Our Purpose & Values

Our purpose – Inspiring better Lives Every Day – is lived through our values of Accountability, Respect, Excellence, and Agility.

✨ Compensation

Jamieson Wellness Inc. offers a competitive total rewards package that goes beyond base pay, including eligibility for our Short-Term Incentive Program and a variety of benefits to support your well-being and professional growth.

For this role, the posting range is $54,200 - $81,300 , which reflects the full salary range of the position. The actual salary offered will be determined based on factors such as relevant experience, level of education, and other professional qualifications aligned with the requirements and complexity of this position.

Why Join Jamieson?