Service Desk Engineer (Night Shift)

Red Chair Recruitment partners with a leading, award-winning Technology Services Provider serving financial and regulated sectors. The company is ISO27001 certified and a Microsoft Cloud Partner, focused on Enterprise Support, Security, Strategy, and Supply solutions that prioritize reliability and customer experience.

Nights – 4 on, 4 off | 7:00pm–7:00am

The Role
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
We’re hiring a Microsoft 365 specialist to provide overnight first-line technical support, troubleshooting, and ensuring IT stability for clients. This role is key to maintaining high client satisfaction through prompt, professional service.

Key Responsibilities

Support Microsoft 365 and related tech

Troubleshoot hardware, software, networking issues

Resolve incidents within SLA

Maintain IT systems and documentation

Escalate complex problems as needed

What You’ll Bring

Experience in IT Solutions Provider or MSP environment

Strong troubleshooting and self-driven learning

Proactive, independent work ethic for night shifts

Excellent client service and multitasking skills

Essential Skills & Qualifications

AZ-104 or MS-102 certification (or willingness to obtain)

2+ years technical support experience

Experience with Windows 10/11 and Apple OS

Strong diagnostic and communication skills, including technical documentation

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