Senior Staff Software Engineer - Backend, Platform AutomationCoinbase • United States

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Senior Staff Software Engineer - Backend, Platform Automation

Coinbase

United States

United States

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Are you ready to push the boundaries of what you can achieve? At Coinbase, we are on a mission to enhance economic freedom globally. This ambitious endeavor requires us to constantly elevate our work as we build the next-gen on-chain platform, shaping the future of the global financial system. We are looking for someone who is not just aligned with our mission but is also passionate about the revolutionary potential of crypto and blockchain technology in reshaping the financial landscape. If you thrive in a high-pressure environment, value collaboration with extraordinary colleagues, and actively seek constructive feedback to improve, you're our ideal candidate. We want individuals who tackle challenging problems head-on. Our work culture is dynamic and may not suit everyone, but if you're ready to build the future alongside top-tier professionals, this is the place for you. While many roles at Coinbase embrace remote work, we emphasize in-person participation throughout the year. Expect ongoing team and company-wide events designed to strengthen collaboration and connection, with enthusiastic support for your attendance. The Core Automation team imagines a future where AI-driven operations deliver seamless experiences for our customers while maximizing shareholder value. We aim to initially automate two crucial areas—Customer Support and Compliance—with our Agentic AI. By learning from these experiences, we will develop solutions that enable scalability and enhance every aspect of customer interaction and internal processes. It’s day one of our exciting journey. Our focus is squarely on automating customer support and compliance procedures. Our goal is not only to drive efficiencies through automation but to reimagine what these processes should look like in a fully AI-driven world. We will work collaboratively across teams to create an exceptional customer experience, enhance compliance posture, and generate significant shareholder value. What you'll be doing: Design and implement Agentic AI systems to elevate Coinbase's customer support and compliance processes.
Develop a platform (primitives, orchestration solutions, tools, etc.) that enables other domains to leverage Agentic AI for their automation needs.
Engage with stakeholders across various teams that contribute to Coinbase's products or manage financial operations.
Contribute to the strategy and execution plan for the Coinbase Platform.
Oversee project priorities, deadlines, and deliverables using your technical expertise.
Mentor and guide team members on design techniques and coding best practices.
Write high-quality, well-tested code that addresses customer needs.
What we are looking for: 12+ years of experience in backend software engineering, specifically using Golang or similar programming languages.
Experience deploying LLM-based applications into production.
A proven record of delivering impactful solutions that drive significant customer engagement and processes.
You possess the ability to architect and develop solutions for complex problems with high impact.
Strong technical expertise in building distributed systems that handle extensive scales.
Excellent communication skills, capable of conveying ideas to both technical and non-technical stakeholders.
A relentless drive to set ambitious goals and the determination to achieve them.
A passion for creating an open financial system that connects people worldwide.
Preferred Qualifications: Familiarity with LLM and Agentic AI, especially in measuring and enhancing LLM grounding to specific corpora and reducing hallucinations.
Experience in customer support, compliance, or financial crime sectors.
Experience in making build/buy decisions.
The expected annual base salary range for this position is $253,895-$298,700 USD (excluding equity and bonus). Total compensation may also include equity and bonus eligibility, as well as comprehensive benefits such as medical, dental, vision, and 401(k). At Coinbase, we are committed to equal opportunities for all. All qualified applicants will be considered for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation, or any other basis protected by applicable law. Coinbase also respects the rights of individuals with disabilities and provides reasonable accommodations. If you need assistance due to a disability during the application process, please reach out to us to inform us of your request.

United States

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English

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