Customer Applications Specialist

AZOROM has an ongoing contract with ESB and wishes to fill this present position.

AZOROM has an ongoing contract with ESB and wishes to fill this present position.

The Customer Applications Specialist role involves supporting the delivery, development and implementation of ESB Networks’ renewable generation connection processes.

The primary focus of the role is to manage, track and process renewable generator applications for customers.

Ongoing interaction with customers and key stakeholders including management and resolution of customer/stakeholders issues is also required on a daily basis. As a key member of the team bringing forward suggestions and supporting the development of systems, and development of the long-term enduring processes are also key responsibilities of this role.

An interest and awareness of developments in the area of renewable generator regulations and how they apply to ESB Networks will be important in order to engage with customers and support the successful implementation of generator connection and charging policy for such users of the electricity distribution system.

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• Process and manage high volumes of renewable generator applications from initial application to final connection to the electricity system
  
• Work with and support the team processing and managing high volumes of customer applications
  
• Interact with and manage customers and key stakeholders
  
• Proactively deal with all relevant generator queries within and outside own business area
  
• Work with the team to ensure the relevant pages on the ESB Networks website to ensure the information is accurate and consistent
  
• Participate on cross business team projects to support ongoing development work
  
• Implement generator connection policy and regulations as they apply to ESB Networks
  
• Develop and build relationships with other internal teams to achieve a best practice end to end Generator Connection process
  
• Develop reports on the status of projects connecting to the distribution system and on the generator connection offer process.
  

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• Experience dealing directly and professionally with customers and stakeholders
  
• Proven ability to work with key relevant IT systems such as Microsoft Office Systems (Word, Excel, Sharepoint)
  
• Proven ability to deliver a high volume of work on time and with a high level of accuracy
  
• Experience delivering high quality results in a fast-moving environment
  
• Strong proven communication, presentation, interpersonal and analytical skills
  
• Ability to work independently to solve issues and develop processes
  
• Proven ability to work with a team and provide guidance and support to team members and the wider business. xcfaprz
  
• Awareness of key technical elements of the electricity system and sufficient awareness of renewable generator technologies to be able to liaise with customers and technical support teams and resolve issues
  
• Knowledge and experience dealing with renewable generator installations or connections would be beneficial
  
• Experience dealing with electricity industry stakeholders
  
• Experience working with SAP systems
  

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• 3rd Level qualification or equivalent work experience
  

ESB’s offices at Leopardstown Road, Dublin 18, D18 XN80.

The successful candidate may combine remote working with attendance at base for in-person collaboration, the frequency of which is agreed with the manager and subject to ongoing review.