Technical Support and Network Engineer

Our client is seeking a Technical Support and Network Engineer to support and enhance a complex, multi-site network environment. We are looking for an engineer with a strong background in providing 2nd and 3rd line support, acting as an escalation point, and with a strong knowledge of supporting network and infrastructure solutions. There is 3-4 people in the team and this role reports into the Senior Technical Lead, who has 2 direct reports.

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• Provide 2nd / 3rd line technical support in a busy production support environment supporting a large number of multiple sites.
  
• Troubleshoot and resolve complex technical issues efficiently.
  
• Ensure IT systems & platforms, networks and infrastructure are compliant with relevant policies.
  
• Act as an escalation point for infrastructure, networking and production support incidents
  
• Provide support to the IT Service Desk, offering guidance and expertise on infrastructure-related issues.
  
• Work with teams delivering IT infrastructure, networking, security, desktops / server, mobile projects
  

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• 8+ years’ experience in IT technical, desktop, infrastructure, networking, and enterprise systems support and industry recognised Microsoft, Networking, Infrastructure, Service Delivery and Project management certs/qualifications would be of benefit.
  
• Strong Administration experience across MS Windows Server and/or Linux environments.
  
• Strong background in supporting and managing multi-site network environments including good experience in:
  
• Enterprise Microsoft, Mobile Device Management & VoIP environments.
  
• Good skills in AD, DNS, and DHCP administration and troubleshooting
  
• Implementing IT cybersecurity / security best practices, scripting / automation and backup / disaster recovery solutions
  
• Networks - knowledge of networking concepts and protocols, including LAN, WAN, DNS, DHCP, VPN, and TCP/IP
  
• Configuration, administration, and support of servers, switches, routers, and firewalls (knowledge of Cisco and Fortinet is of benefit.)
  

Please Note - The role is based in Dublin but there is alot of travel to support their subsidiaries / offices in Ireland. xcfaprz You will need a valid Irish driving licence.