ERP Systems Lead

Job Description

About Us

At Bestbath, we improve lives and empower people by building bathing solutions engineered to last, with safety, style, and accessibility at the center. We are driven to create customer value and be a true partner from design through installation, with fast delivery and a seamless experience. We work with honor and respect, stay committed to results, and face problems head on. We combine meaningful work with a high-value total rewards package that can include profit sharing, low-cost employer-funded health plan options, a 401(k) match, paid time off, and role-based flexibility, plus a culture rooted in transparency, respect, and recognition 

Job Description

This role is responsible for overseeing the performance, enhancement, and ongoing optimization of the ERP system while leading project-based work in collaboration with external consultants and internal stakeholders.

The ERP Systems Lead works closely with the IT Manager to plan, prioritize, and approve system improvements and initiatives. This position does not include direct supervisory responsibilities; however, the role provides technical guidance and mentorship to less experienced ERP team members as needed.

Responsibilities and Duties

• ERP System Oversight: Ensure the ERP system effectively supports business operations and performs efficiently. Monitor system health, identify issues, and coordinate timely resolution.
• Project & Consultant Collaboration: Partner with ERP consultants on project-based work, providing direction, clarifying requirements, and ensuring deliverables align with organizational objectives.
• ERP Project Leadership: Lead ERP-related projects from planning through execution, coordinating cross-functional stakeholders and ensuring milestones and objectives are achieved.
• Strategic Collaboration with IT Manager: Work closely with the IT Manager to evaluate, plan, and approve ERP system enhancements, upgrades, and process improvements. Provide recommendations to support strategic technology goals.
• Integration Oversight: Coordinate and oversee integration efforts between the ERP system and other business applications to ensure seamless data flow and operational continuity.
• Stakeholder Communication: Maintain consistent communication with stakeholders regarding system performance, project status, and upcoming changes.
• Process Improvement: Identify opportunities to streamline workflows, enhance system functionality, and improve overall ERP efficiency.
• Technical Guidance: Provide support and guidance to less experienced ERP team members, offering knowledge sharing and subject matter expertise without formal supervisory responsibility.

Required Qualifications:

• 5+ years of experience supporting, administering, configuring, or leading workstreams within an ERP environment (NetSuite or similar).
• Demonstrated experience leading ERP enhancements or projects from planning through execution (requirements, timeline, testing/UAT, cutover, stabilization).
• Strong understanding of end-to-end business processes supported by ERP (e.g., order-to-cash, procure-to-pay, inventory, production/manufacturing operations, finance/accounting).
• Working knowledge of ERP integration concepts (data mapping, interfaces/APIs, middleware, error handling, testing discipline) and ability to coordinate/triage integration issues.
• Proven experience collaborating with third-party consultants and holding work to scope, timeline, quality standards, and documentation/knowledge -