Service Design Manager

We're looking for a creative and collaborative Service Designer to support the design and improvement of end-to-end services that deliver real value to our customers. In this role, you'll shape experiences and services that work seamlessly across teams, systems, and channels-ensuring we design with both customers and colleagues in mind.

You'll apply user-centred design approaches to map journeys, identify pain points, and develop service concepts that integrate people, processes, and technology. Working cross-functionally with a wide range of departments and stakeholders, you'll champion collaboration, communication and an holistic approach to design that leads to simpler, more human experiences.

Day-to-day you will be conducting research into customer and colleague needs, running or participating in workshops, mapping experiences and designing and testing service prototypes. If you're passionate about designing services, we'd love to hear from you.

Here's what we're looking for:

• Relevant experience delivering service design projects in large organisations or complex service environments, preferably with a background in UX Design or UX Research.

• Proficient in user/customer research (qualitative and quantitative) and Service Design methods.

• Experience in creating customer journey maps, service blueprints, process maps, personas, service concepts and service prototypes

• Strong stakeholder management, facilitation and communication skills

• Able to balance customer, colleague, business and technical delivery needs when designing solutions

• Comfortable navigating ambiguity and aligning stakeholders with differing priorities.

• Passionate about inclusive, sustainable, and human-centred services.

• Degree in HCI, UX, Psychology, Ergonomics/Human Factors or equivalent professional experience

TITL1_UKTJ

Wünschenswerte Fähigkeiten

• Customer Journey Mapping
• Stakeholder Management
• UX Design
• UX Research
• User Research

• Windsor, England, United Kingdom

Berufserfahrung

• UX Designer
• UX Researcher

Sprachkenntnisse

• English