Staff Software Engineer - Impact - Central AI

Job Description: What you get to do in this role:

Design and implement AI-driven solutions that deliver measurable impact, from automation and insights to intelligent customer experiences. Build high-quality, scalable, and reusable code with a focus on AI integration, applying best practices in architecture, testing, and CI/CD.

Collaborate with product owners and cross-functional teams to translate business challenges into AI-powered solutions that drive efficiency, innovation, and measurable results. Contribute to the end-to-end AI lifecycle - data collection, model integration, performance monitoring, and continuous improvement.

Experiment with emerging AI frameworks, LLMs, and automation tools to prototype innovative solutions for real-world impact. Mentor colleagues and foster AI literacy and knowledge-sharing, promoting responsible and effective AI adoption across the organization.

To be successful in this role you have:

• Strong experience in leveraging AI to drive business or operational impact, including automating workflows, generating insights, or enhancing decision-making.
• 6+ years of experience with Java or a similar OO language, with expertise in designing scalable, high-performance systems.
• Proficiency in JavaScript and modern web frameworks (React, Angular, Vue) with a focus on building intelligent, componentized solutions.
• Solid understanding of data structures, algorithms, and design patterns, applied in AI-driven applications.
• Familiarity with cloud AI platforms and services.
• Strong analytical skills and ability to assess AI opportunities, impact, and risk while delivering complex projects.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

We strive to create an accessible and inclusive experience for all candidates. xcfaprz If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.