Field Service Engineer HVAC

Are you looking for a new opportunity that offers meaningful work with true purpose? We would love to welcome you to our multinational team!

Your growth is our growth. We invest in your future by enhancing your skills and abilities through training opportunities and interesting challenges.

At Panasonic, we believe in the power of collaboration - only together can we continue to expand our innovative edge and exceed our customers’ expectations. We are a powerful brand with a rich company culture, based on our 7 principles. It's not just about what we do, but how we do it. To fulfil our social responsibilities, we will continue to do what we have done for over 100 years - to enrich people’s lives at home and at work, and move society forward.

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• Provide on-site field support for our partners, direct Panasonic customers, and end customers in case of technical problems.
  
• Records and processes highly complex inquiries.
  
• Support new customers during the first pre-commissioning visit on-site to support the customer and guarantee correct system set up.
  
• Provide central technical support for the service-partner-network and end customers in the respective region and/or area.
  
• Provide detailed documentation of all activities
  
• Serves as link between customers and sales staff to assure responsiveness.
  
• Identify technical issues and develop solutions of a variety of customer complaints and issues, as the first level of escalation after the call-centre and service-partners.
  
• Serves as liaison between sales, supply chain/logistics, and customers; communication with customers on activities in these areas is integral to the delivery of customer service.
  
• Train and support new installers on site
  

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• Completed training as a master refrigeration and heating technology, state-certified refrigeration / air conditioning technicians, etc. or similar education and experience
  
• At least 6 years of work experience
  
• Strong technical knowledge across all responsible product categories
  

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• A challenging strategic role where you can actively contribute to the company's success and take on responsibility
  
• International work environment
  
• Variety of training and development opportunitiesGenerous mobile working option
  
• High Work-Life Balance
  

Panasonic is one of the largest and leading electronic product manufacturers in the world. The depth and variety of our research capabilities, manufacturing expertise, high quality and sophisticated products have remained strong since 1918. Our mission is to create the Panasonic business of "tomorrow." By integrating business, technology, and creativity, we will realize ideal lifestyles and societies solving social issues globally. Learn more about Sustainability at Panasonic.

Please find here more information about Panasonic as an employer.

Fairness and equality are in our DNA. We are committed to creating a safe and inclusive workplace where people feel empowered to bring their whole selves to work. We want to ensure that our people are respected for who they are as individuals, valued for what they do and celebrated for their contribution to our business and our community. We are committed to promoting inclusion for the success of our business.

Panasonic is proud to be an equal opportunity employer. xcfaprz All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, and disability, or any other characteristics.