Logistics Operations Manager

EOS IT Solutions is a Global Technology and Logistics company, providing Smart Workspaces, Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on a multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

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• Managing People: Passionate leader, experienced in developing individuals, motivating teams, and ensuring team engagement.
  
• Managing Stakeholders: High standards, build trust with customers, prioritize customer interests.
  
• Process Improvement: Hands-on manager, detail-oriented, continuously seeking service efficiency improvements.
  

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• Lead IT Logistics Operations, achieving KPIs and SLAs.
  
• Ensure exceptional performance in operations: inbound, outbound, shipping, break/fix, inventory management, e-waste.
  
• Manage stakeholder relationships and operational partnerships.
  
• Monitor and maintain systems, manage work queues.
  
• Develop and share best practices, manage team performance.
  
• Oversee staff hiring, training, development, and scheduling.
  
• Implement safety protocols, manage client SLAs, attend client meetings.
  
• Compile and report performance data.
  
• Supervise core service areas, assist with shipments, guide service leads.
  
• Handle additional projects assigned by management.
  

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• 5+ years in IT Logistics management.
  
• Experience in Lean methodologies and international service management.
  
• Strong communication, problem-solving, organizational, and interpersonal skills.
  
• Proficiency in Google Workspace, MS Office, ServiceNow, Jira, Tableau. xcfaprz
  
• Preferred: Vendor management experience, degree or industry experience, Lean 6 Sigma and project management certifications.