Strategic Technology Advisor
TenHats LLC
- Knoxville, Tennessee, United States
- Knoxville, Tennessee, United States
Über
*Core duties and responsibilities include:*
* Maintain strong client relationship, serve as trusted strategic advisor leveraging scheduled, ad-hoc, and C-Level meetings.
* Develop and maintain a deep functional knowledge of customer’s goals, technical challenges, business objectives, critical infrastructure, and proactively mitigate risk within the environment.
* Perform Technical Business Review (TBRs) meetings based on clients short- and long-term business needs, technology trends and present solutions in alignment with TenHats services and methodologies.
* Perform trend analysis and leverage reports to drive data driven decisions, recommendations, operational improvements, for both the client and TenHats.
* Maintain technical competence by attending and participating in trainings, webinars, and certification courses.
* Collaborate with internal technical teams regarding execution of advisory driven project planning.
* Provide client-based feedback to TenHats management on new needs not currently addressed within TenHats service catalog with a focus on continuous improvements and enhancements.
* Forecasting opportunity (risk, profitability, prediction, etc.) on assigned accounts
* Assist with client facing budget forecasting, financial cost analysis reports and documentation.
* Maintain a high customer satisfaction and renewal rate for assigned customers.
* Other duties as assigned.
*Position Qualifications:*
* At least five years of experience in a similar customer service, technical advisory, or IT Director/Manager oriented role
* Technically literate in cloud and on-premises enterprise network infrastructure, including end-user devices, virtualization, networking, wireless, backup & disaster recovery, and cybersecurity.
* Business literate with basic to intermediate skills in strategy, budgeting, forecasting, and risk management, problem solving.
* Proven ability to adapt to new technologies, situations, and environments and learn quickly.
* Demonstrated presentation skills, including confidence and comfort over the phone and in front of audiences both small and large.
* Exceptional interpersonal skills and ability to build relationships with senior-level executives as well as negotiate with and influence both internal and external decision makers.
* Professional experience in relationship management, conflict resolution, and negotiation skills.
* Strong leadership skills, acting as our clients’ trusted advisor.
* Excellent written and oral communication skills, including client-facing presentation skills.
Pay: $100,000.00 - $140,000.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Location:
* Knoxville, TN 37915 (Preferred)
Ability to Relocate:
* Knoxville, TN 37915: Relocate before starting work (Required)
Work Location: In person
Sprachkenntnisse
- English
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