Senior Sales Engineer

Overthepast16years,Afiniti'spatentedtechnologyhaspairedcustomersandcontactcentreagentsinrealtimebasedonhowwelltheyarelikelytointeract,leadingtobetterexperiencesacrosstheentirecustomerjourney.Asourproductsevolve,itisourmissiontoretainandgrowrevenuebycreatingrepeatable,AI-drivensolutionsthattransitionfromhigh-touchmanagedservicestoproduct-ledgrowth.

AfinitioperatesthroughouttheworldandhasdrivenbillionsofdollarsofpreciselymeasurableAIvalueforourtelecommunications,banking,insurance,healthcare,andtravelcustomers.Tolearnmore,visit 'svisionistoleadthecontactcentreindustrybydeliveringinnovativeAIsolutionsthatuniquelyenhancecustomerlifetimevalueandoperationalefficiency,earningusthetrustofleadingconsumercompaniesworldwide.

AtAfiniti,howweworkisjustasimportantaswhatweachieve.OurWaysofWorkingaretenguidingprinciplesthatdefinethestandardsandbehaviorsweholdourselvesaccountabletoeveryday.Theypushustoactwithurgencyanddiscipline,toinnovatewithdataandfacts,andtoalwaysseeourworkthroughtheeyesofourclients.

Theseprinciplesarenotabstractvalues—theyareactionablecommitmentsthatshapedailydecisions,strengthencollaboration,andensurewedeliveroutcomesthatmatter.Together,theyencourageustobeintentionalinhowweprioritizeandexecute,toconfrontchallengesdirectly,andtoembracetherichnessofourglobalcommunitywithrespectandopenness.Bylivingtheseprinciplesconsistently,webuildaculturethatisambitious,respectful,andrelentlesslyfocusedonmeaningfulimpact.

RoleTitle: SeniorSalesEngineer–NewProducts

Location: Dublin,Ireland

Department: SalesEngineering

TheSeniorSalesEngineer–NewProductsisacustomer-facing,technicallydeeprolefocusedonsupportingthego-to-marketsuccessofAfiniti'snewestproducts.ThisindividualpartnerscloselywithSalesExecutives,Product,andCustomerSuccesstoarticulatevalue,demonstratecapabilities,anddesignsolutionsforenterprisecustomers.

ThisrolesupportsglobalsaleseffortsandplaysakeyroleinhelpingestablishaglobalstandardforhowSalesEngineeringsupportsAfiniti'snewproductportfolio.TheSeniorSalesEngineerwillhelpdefinebestpractices,reusableassets,andengagementmodelsthatcanscaleglobally.

Thisisabuilderrole, idealforsomeonewhoenjoysworkingwithevolvingproducts,shapingsalesmotions,andtranslatingcomplextechnologyintoclearbusinessoutcomes.

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• PartnerwithSalestosupportenterprisesalescyclesforAfiniti'snewproducts.
  
• Actasthetechnicalexpertincustomerengagements,includingdiscovery,solutiondesign,andproductdemonstrations.
  
• Translatecustomerbusinessusecasesintotechnicalandarchitecturalsolutions.
  
• EngageCTO,CIO,architecture,andoperationsstakeholderstopositionsolutiondesignanddeploymentapproaches.
  

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• Serveasacorecontributortogo-to-marketexecutionfornewproducts.
  
• Supportproductlaunchesthroughsalesenablement,fieldreadiness,andmessagingrefinement.
  
• EstablishglobalstandardsforSalesEngineerengagementmodels,bestpractices,anddeliveryexcellenceacrossregions.
  
• Designend-to-endsolutionsleveragingAfiniti'sagenticAIandcontactcenterintegrations.
  
• Advisecustomersonarchitecture,integrationpatterns,anddeploymentapproaches.
  
• Leadtechnicalstrategyforcomplexopportunities,pilots,andPoCsthroughtechnicalvalidation.
  
• Supportproof-of-concept(POC)andpilotengagements.
  
• Drivetechnicalvalidation,riskmitigation,andsolutionconfidencetoacceleratedealprogressionandimprovewinrates.
  
• Createreferencearchitectures,demoenvironments,andplaybookstoscaleproductadoptionglobally.
  

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• DemonstratedeepexpertiseinagenticAI,conversationalAI,andcontactcentertechnologies.
  
• Staycurrentonindustrytrends,emergingtechnologies,andcompetitivesolutions.
  

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• PartnerwithProductteamstorelaycustomerinsightsandtechnicalfeedback.
  
• CollaboratewithCustomerSuccesstoensureseamlesshandofffrompre-salestopost-sales.
  
• PartnerwithSalestoshapetechnicalapproachwithinaccountplansacrossmajoropportunities.
  

Youbring7+yearsofexperienceasaSalesEngineer,SolutionsEngineer,orsimilartechnicalpre-salesrole,withprovenabilitytosupportenterpriseormid-marketsalescycles.YouhaveexperienceinagenticAI,conversationalAI,orcontactcentersoftwareenvironments,andastrongunderstandingofenterpriseSaaSarchitecturesandintegrations.

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• StrongunderstandingofenterpriseSaaSarchitecturesandintegrations.
  
• Abilitytocommunicatecomplextechnicalconceptstobothtechnicalandnon-technicalaudiences.
  
• ExperiencewithCCaaSplatformsorcontactcenterecosystems(preferred).
  
• FamiliaritywithAI-drivenworkfloworchestrationorautomationplatforms(preferred).
  
• Buildermindset, comfortableworkingwithevolvingproductsandshapingnewsalesmotions.
  
• Stronganalyticalthinkingwiththeabilitytotranslatecomplextechnologyintoclearbusinessoutcomes.
  
• Excellentcommunicationandcollaborationskillsacrossstakeholderlevels.
  
• Adaptableandthrivesinglobal,distributedteamenvironments.
  
• WillingnessandabilitytobebasedinDublin,Ireland.
  

Inthisrole,youwillbesuccessfulifyou:

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• AccelerateadoptionofAfiniti'snewagenticAIproductsthroughcredible,consistenttechnicalengagement.
  
• Improvewinratesincomplexenterprisesalescyclesthroughstrongsolutiondesignandtechnicalvalidation.
  
• EstablishascalableglobalstandardforSalesEngineeringpracticeandengagementmodels.
  
• Actasatrustedbridgebetweenproductinnovationandmeasurablecustomeroutcomes.
  
• Buildreusableassets, referencearchitectures,demoenvironments,playbooks—thatscaleglobally.
  

Total OTE up to $156,000 (base + performance-based incentives)

ThisisanopportunitytoplayapivotalroleinAfiniti'snextphaseofgrowth—bringingnewagenticAIproductstomarketandshapinghowtheworld'slargestbrandsservetheircustomers.YouwillhavetheautonomytodefinehowSalesEngineeringoperatesglobally,workcloselywithproductandsalesleadership,anddirectlyinfluencesomeofthemostcomplexandexcitingenterprisedealsinthemarket.Ifyouthriveattheintersectionofdeeptechnologyandbusinessimpact,thisroleoffersauniqueplatformtobuildsomethingthatscales.

WebelievethatrichnessindiversityisahugeassetforAfiniti.WevalueboththesimilaritiesanddifferencesineveryonewhoisapartoftheAfinititeam. xcfaprz Ourpolicyistoprovideequalemploymentopportunitiesforallapplicantsandemployeeswithoutregardtorace,color,religion,sex,genderidentityorexpression,nationalorigin,age,maritalstatus,ancestry,physicalormentaldisability,sexualorientation,personalappearance,geneticinformation,familyresponsibilities,politicalaffiliation,militaryorveteranstatus,oranyothercategoryprotectedunderapplicablefederal,stateorlocallaw.