Sr. Technical Infrastructure Program Manager, DCC Communities

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

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• Why AWS
  

  Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

  
  
• Diverse Experiences
  

  Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

  
  
• Work/Life Balance
  

  We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

  
  
• Inclusive Team Culture
  

  Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

  
  
• Mentorship and Career Growth
  

  We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

  
  

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• Provide program progress reporting on a regular basis to senior leadership. Articulating root‑cause analysis, and linking to specific improvement areas.
  
• Summarize escalation support and critical leadership decisions.
  
• Manage multiple competing projects/programs simultaneously.
  
• Develop, plan and build implementation solutions that allow cross functional project collaboration to unblock programs with infrastructure dependencies.
  
• Identify process improvement opportunities and gather user requirements with key internal customers.
  
• Develop standard operating procedures, change/communication plans, and project/program‑level status updates.
  
• Drive adoption with internal customers through effective change management.
  
• Anticipate potential issues and risks, and elevate them appropriately and in a timely manner.
  
• Remain flexible to changing priorities and open to new ideas.
  
• Keep the customer experience as the primary focus.
  

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• Experience in one or more of the following areas: data center or network capacity planning, data center or network infrastructure program/project management, or related technical fields.
  
• Experience in program or project management.
  

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• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
  

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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