Account Director

The Account Director will be responsible for managing, developing and expanding key client relationships while identifying opportunities for revenue growth across existing accounts. The role focuses on strategic account leadership, consultative engagement and ensuring long‑term client satisfaction, while contributing to overall commercial performance and customer retention.

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• Own and manage a portfolio of strategic client accounts.
  
• Develop and execute account growth plans aligned with commercial objectives.
  
• Identify opportunities to expand services, increase revenue and deepen client engagement.
  
• Maintain strong senior stakeholder relationships across client organisations.
  

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• Act as the primary commercial point of contact for assigned accounts.
  
• Build trusted relationships with executive, operational and technical stakeholders.
  
• Understand client business priorities and align services to support their objectives.
  
• Ensure high levels of client satisfaction, retention and ongoing partnership development.
  

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• Lead commercial discussions including renewals, pricing negotiations and contract extensions.
  
• Monitor account profitability and ensure commercial sustainability.
  
• Manage forecasting, pipeline updates and CRM reporting related to assigned accounts.
  

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• Work closely with delivery, technical and support teams to ensure client expectations are met.
  
• Support the development of proposals, presentations and strategic account reviews.
  
• Ensure alignment between commercial commitments and operational delivery.
  

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• Maintain awareness of industry trends, client sector developments and competitor activity.
  
• Provide feedback internally to inform service development and commercial strategy.
  
• Identify emerging opportunities within existing accounts and adjacent markets.
  

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• 8+ years’ experience in account management, client development or commercial roles within technology services, consulting or managed services environments.
  
• Proven experience managing and growing strategic client accounts.
  
• Strong relationship‑building skills with senior business and technical stakeholders.
  
• Excellent commercial awareness and negotiation capability.
  
• Strong communication, presentation and organisational skills.
  
• Experience in IT services, digital transformation, cloud, cybersecurity or consulting environments.
  
• Experience managing enterprise or public sector clients. xcfaprz
  
• Relevant business or technical qualification (or equivalent experience).
  

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• Strategic relationship management
  
• Commercial and financial acumen
  
• Collaboration and stakeholder leadership
  
• Results‑driven with strong client focus
  

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• Client retention and satisfaction levels
  
• Revenue growth within assigned accounts
  
• Account profitability and commercial performance
  
• Strength of stakeholder relationships
  
• Contribution to overall commercial strategy