Technical Support Engineer - Enterprise SaaS - JavaScript / MySQL

11-Month PAYE Contract | €49,000 | Hybrid - Dublin City (2-3 days onsite)

We're hiring a customer-focused Technical Support Engineer to join a high-performing enterprise support team working across user experience, technical service management and employee experience environments.

You’ll be handling complex cases for high-touch, demanding customers - so strong communication skills and technical confidence are essential.

If you enjoy troubleshooting, working directly with customers, and digging into JavaScript and databases to solve real issues, this will suit you.

• 
  
• Annual Salary up to €49,000 doe
  
• 11-month PAYE contract - Paid weekly via Principle HR
  
• Hybrid working - 2 to 3 days onsite in Dublin City
  

• 
  
• Strong customer handling experience (enterprise or high-touch clients preferred)
  
• Confident working knowledge of JavaScript (debugging and diagnosis essential)
  
• Experience working in ITSM / ITIL / CMDB environments
  
• Database experience - MySQL preferred
  
• Experience using debugging or log analysis tools (e.g. Splunk or similar)
  
• Practical exposure to AI tools, automation, chatbots, AI search, or workflow optimisation
  
• We’re not looking for an AI expert - just someone curious and comfortable working in modern, AI-enhanced environments. xcfaprz
  

• 
  
• Exposure to mobile application support
  
• Any experience with enterprise workflow platforms
  

If you’re technically strong, customer-focused, and ready to work in a fast-paced enterprise support environment, apply now for immediate consideration.