Senior Product Manager, Web

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Founded in 2011, we are trusted by nearly 30,000 global businesses and driven by our core values to push boundaries and deliver value.

As a Senior Product Manager on the Web team you’ll bring Fin and the Intercom Suite’s story to life through world‑class web experiences, showcasing our products, brand story, and vision for AI customer service.

• Lead end‑to‑end delivery of high‑quality narrative and storytelling pages, from concept to launch.
• Translate messaging into web experiences, shaping positioning and messaging guides into compelling, differentiated pages.
• Own what ships: make clear, timely decisions and guide your team through ambiguity, ensuring everything launched meets a very high standard.
• Collaborate across functions with designers, engineers, PMMs, and brand studio partners to bring stories to life.
• Bring a strong eye for narrative and copy: ensure content is clear, engaging, and aligned with our company positioning and goals.
• Drive progress and urgency: move quickly while maintaining excellence in craft and execution.
• Measure and improve impact: track narrative page performance and optimize for engagement, comprehension, and conversion.

• Experience in product management or product marketing, with a track record of delivering impactful digital storytelling.
• Strong ability to communicate narratives through web, translating positioning into content structures, flows, and copy feedback.
• Exceptional collaboration and communication skills – comfortable aligning diverse stakeholders and presenting work to executives.
• A strong design eye: able to identify what makes a page visually compelling and partner effectively with designers.
• Attention to detail – from copy to layout to functionality.
• Ability to thrive in a fast‑moving, high‑standards environment.
• A passion for marketing and branding, and for shaping how cutting‑edge products are experienced online.

• Competitive salary and equity in a fast‑growing startup.
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Regular compensation reviews – we reward great work.
• Pension scheme & match up to 4%.
• Life assurance, comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.
• Paid maternity leave and 6 weeks paternity leave for fathers.
• Cycle‑to‑Work Scheme with secure bike storage.
• MacBooks are our standard; we’re happy to provide else equipment to help you work efficiently.

Intercom has a hybrid working policy. Employees are expected to be in the office at least three days per week while also having flexibility to work from home.

We foster a radically open and inclusive culture, focusing on safe teamwork. We do not engage in social or political advocacy within internal or external communications and respect personal views on social platforms outside work. xcfaprz

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

• Seniority level: Not applicable
• Employment type: Full‑time
• Job function: Product Management and Marketing