Credit Controller

Aviate Credit Union Limited, serving over 18,000 members and managing assets of €150m is located in Dublin Airport, with branches at Shannon and Cork Airports. It caters for those employed in the aviation and airport sector, their families and the surrounding areas of the airports.

Aviate Credit Union is seeking to appoint a full time Credit Controller on a Special Purpose Contract (Maternity Leave Cover up to 12 months). The role will be based in Dublin office at Cloghran House, Corballis Way, Dublin Airport.

The position will have overall responsibility for the credit control function within the credit union; to professionally and efficiently ensure the repayment of loans and overdrafts by members in accordance to agreements, and to ensure credit control risks in the lending portfolios are identified and assessed, managed and mitigated to the credit unions acceptable tolerance levels.

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• Providing members with a courteous, pleasant and professional service while maintaining a balance between the credit control function and the ethos of the credit union.
  
• Conducting member account reviews andmaintaining accurate files and information regarding the pursuit of accounts not being maintained in accordance with agreements.
  
• Negotiating repayment plans and monitoring agreed repayments
  
• Reviewing and making recommendations on decisions in relation to accounts in Personal Insolvency arrangements
  
• Liaising with debt collection agencies in the matter of accounts placed, progress made and monies received
  
• Liaising with the debt collection solicitors in the matter of accounts placed, action required, progress made and monies received.
  
• Ensuring credit control policies and procedures are adhered to at all times
  
• Reviewing and recommending changes to Credit Control policies and procedures
  
• Managing relationships and reviewing external providers in relation to existing and potential outsourced credit control functions
  
• Assisting the CFO in undertaking a full loan book review for consideration of write off and provisioning on a regular basis in accordance with agreed parameters
  
• Ensuring CCR (Central Credit Register) reporting is completed in a timely and accurate manner and managing members queries in relation to CCR
  
• Preparing monthly, quarterly reports for CFO, Committee and Board Meetings
  
• Analysing arrears trends and proactively managing them to improve loan book credit quality
  
• Monitoring mortgage arrears and managing associated MARP (Mortgage Arrears Resolution Process) processes
  

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• At least 3 years’ experience in a credit control / arrears management role in financial services sector (ideally credit union sector)
  
• Minimum competency requirements as set out in the Central Bank Guidelines, i.e. QFA or APA Loans
  
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• Proficiency in MS Office package, particularly Excel
  
• Good commercial awareness with a good understanding of the personal insolvency process and working knowledge of debt litigation and small claims process
  
• Good awareness with a good understanding of MARP processes
  
• Good understanding of CCR reporting
  

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• Excellent communication and interpersonal skills
  
• Strong influencing and negotiating skills
  
• Excellent analytical & decision-making skills
  
• Attention to detail, accuracy & problem-solving skills
  
• Strong organisational and prioritising skills
  
• Ability to work as part of a team and on your own initiative
  

Salary will be commensurate with qualifications and experience.

Skills: Credit Control, Arrears management, CCR Reporting, MARP

Benefits: Parking, Pension Fund