QA Engineer

At EdgeTier, we empower customer care teams by seamlessly combining AI, automation, and human expertise. Our award‑winning technology enables some of the world’s most innovative companies to deliver exceptional customer service while gaining deeper insights into their customers.

We’re on a mission to revolutionise customer service by embedding AI into every interaction, creating seamless and impactful experiences. Our cutting‑edge solutions help high‑volume B2C brands transform customer experiences by analysing and optimising every touchpoint.

This is an incredible opportunity, and we’d love for you to join us on this journey!

We’re looking for a QA Engineer who is passionate about quality, automation, and continuous improvement. This is not a traditional QA role. At EdgeTier, quality is a shared responsibility, and you’ll play a key role in embedding that mindset across the team.

This role will see you balance hands‑on exploratory testing with building and scaling automation, helping us ship reliable, high‑quality software at speed. You’ll also help shape how we approach QA as a company, driving a shift‑left testing culture and improving how we catch issues early.

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• Own and evolve our test automation strategy, primarily using Playwright (TypeScript)
  
• Build and maintain scalable, reliable automated test suites integrated into CI/CD pipelines
  
• Perform exploratory and manual testing to uncover edge cases and ensure product quality
  
• Work closely with engineers, product managers, and the QA Lead to embed quality throughout the software development lifecycle
  
• Identify, debug, and reduce flaky tests, improving reliability and feedback speed
  
• Contribute to test strategy, quality metrics, and release confidence
  
• Champion shift‑left practices, helping teams catch issues earlier in development
  
• Get involved in team rituals—planning, standups, reviews—bringing a quality‑first mindset
  

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• Pairing with developers to design better test coverage early
  
• Writing or improving automated tests
  
• Running exploratory testing on new features
  
• Reviewing PRs with a quality lens
  
• Jumping into team discussions to spot risks before they become bugs
  

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• 4+ years of experience in QA or Software Testing
  
• Strong experience with test automation (e.g. Playwright, Cypress)
  
• Solid understanding of QA methodologies (manual + automated)
  
• Experience integrating tests into CI/CD pipelines (e.g. GitHub Actions, GitLab CI)
  
• Proven ability to improve test reliability and reduce flakiness
  
• Experience working in Agile/Scrum environments
  
• Exposure to or experience with shift‑left testing practices
  

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• Experience with Playwright (TypeScript)
  
• Defining test strategies and quality metrics
  
• Performance testing experience
  
• Experience using AI tools (e.g. Copilot, Cursor, Gemini) to enhance productivity
  

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• Be Accountable
  

  Take ownership of your work and do it with integrity and to the best of your ability. Be honest about the challenges faced and tackle them head‑on. Whether we win or lose, we learn and grow as a team.

  
  
• Deliver Value to Customers
  

  We focus on delivering real value to our customers. Our products are built to help them succeed, and we work to ensure this. Solving problems and making things easier for our customers is at the core of everything we do.

  
  
• Keep Growing
  

  We’re always learning and improving, whether it’s getting better at what we do, learning something new, or making our products even better. We’re always pushing ourselves to embrace the challenge and get out of our comfort zone.

  
  
• Have Craic & Be Sound
  

  We’re passionate about what we do, but we also know how to have the craic (fun! xcfaprz ). Being sound means respecting each other and creating a space where everyone can be themselves and enjoy coming to work.

  
  

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• Be part of