Retail Technology Analyst

We are currently recruiting for a Retail Technology Project Analyst on a Temporary full-time basis.

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• Control and management of third‑party suppliers and associated service delivery agreements
  
• Co‑ordinate the support and growth of mission critical IT systems to our retailers, involving a variety of in house and third‑party suppliers.
  
• Participate in projects throughout the initiation, definition, execution and close out phases of the project
  
• Participate in multiple projects in parallel
  
• Liaising with senior business managers from different functions to translate their needs into technical requirements.
  
• Communicate and implement the business strategies and objectives to the customer
  
• Achieve measured completion of projects to the satisfaction of the customer and the business
  
• Definition and management of quantitative metrics and Key Performance Indicators
  
• Development of operational procedures and system specifications
  
• Develop and maintain comprehensive user documentation on all aspects of the core procedures and responsibilities
  
• Train new members of the team as required
  
• Support our helpdesk on customer queries and troubleshooting of same
  
• Achieve measured completion of support requests to the satisfaction of the customer and the business
  
• Other projects as directed by the manager
  
• The role will involve nationwide travel and may include overnight stays
  

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• At least 5+ years of retailer experience, resolution and issue management – in retail sector an advantage.
  
• Understanding of System Architectures, Advanced Excel
  
• Experience with ePOS in independent retailers and across technologies in a retailer ecosystem
  
• Ability to demonstrate a high level of ownership
  
• Strong Analytical skills, resolution management, organisational skills and good time keeping
  
• Strong communication skills and able to report clearly back with updates to management in good clear manner
  
• Demonstrate an ability to work on own initiative, ability to prioritize own workload and work to exacting deadlines
  
• Innovative, authoritative, have the ability to communicate on all levels
  
• Reach and exceed targets.
  
• Flexibility and adaptable in the approach to customer/business needs.
  
• Ability to effectively prioritise and execute tasks in a high‑pressure environment
  
• Excellent verbal, written communication and interpersonal skills. xcfaprz
  
• Must have a full clean drivers license
  

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• Knowledge of the FMCG industry
  
• Experience within store technologies such as electronic shelf edge labels, digital screens, kiosks.
  
• Experience with retailer ordering platforms both B2B and B2C
  
• Experience with retailer store processes that can be improved with technology