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Make informed decisions regarding repairs or replacements.
Assess pre-existing damage and conduct precise total loss evaluations.
Negotiate pricing with shop decision-makers and establish completion dates according to client guidelines.
Review and validate all supplemental requests.
Maintain accurate repair cost estimates and clarify claims and repair processes to stakeholders.
Provide exceptional customer service throughout the claims process.
Additional Responsibilities: Perform other duties as assigned. Qualifications: Education & Licensing: Bachelor's degree from an accredited institution preferred but not required. Licenses and professional certifications relevant to the field are preferred. Experience: Four (4) years of experience in insurance or body shop environments is required. Skills & Knowledge: Strong technical understanding of auto appraisals.
Knowledge of client operations and applicable labor regulations.
Excellent oral and written communication abilities.
Proficient in using Microsoft Office and other PC applications.
Strong analytical and interpretive capabilities.
Excellent organizational skills.
Exceptional interpersonal and negotiation skills.
Sound judgment and discretion in decision-making.
Ability to manage multiple projects and prioritize effectively.
Capability to work collaboratively in a team-oriented environment.
Ability to meet or exceed established performance competencies.
Experience with CCC One software is a plus.
Work Environment: We offer reasonable accommodations when applicable. Expect clear thinking, excellent judgment, and the ability to handle multiple priorities while meeting deadlines. Mental:
Ability to manage work-related stress and engage in problem-solving, analysis, and decision-making effectively. Physical:
Computer keyboarding and occasional travel as necessary. Auditory/Visual:
Clear hearing, vision, and verbal communication abilities. Note:
A background credit check will be conducted as part of the hiring process. At Sedgwick, we are proud to be an Equal Opportunity Employer and a Drug-Free Workplace. If you feel excited about this role but don’t meet every qualification, we encourage you to apply anyway! Sedgwick is committed to creating a diverse, equitable, and inclusive workplace, recognizing that each candidate offers unique skills and experiences. As the world’s leading risk and claims administration partner, Sedgwick helps clients thrive in navigating the unexpected with unparalleled expertise and advanced technology. With over 33,000 colleagues and 10,000 clients across 80 countries, we provide innovative solutions for a complex risk landscape.
Sprachkenntnisse
- English
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