Über
The Sales/Catering Coordinator is responsible for clerical, administrative, marketing materials, and other duties to assist in the smooth operation of Sales/Catering. He/she is also responsible for providing attentive, courteous and efficient service to all guests. Responsibilities: - Answer telephone and email messages. Respond accordingly. - Open and distribute mail. - Maintain and stay abreast of the latest computer programs/innovations (as applicable). - Filing of all pertinent correspondence in a timely manner. - Type all correspondence pertaining to department. - Maintain adequate inventory of office supplies. - Responsible for the smooth operation of the office. - Type and distribute meeting minutes. - Maintain trace file as needed. - Prepare Banquet Event Orders (BEOS) as per client needs (Catering Only) - Assist with daily operations of the Business Center as needed. - Assist in copying/faxing/mailing. - Greet guests/clients/employees when necessary. - Attend meetings/training as required by management. Qualifications: - High School diploma or equivalent required and/or experience in a hotel or a related field preferred. - At least 3 to 5 years of progressive experience in a hotel or related field preferred. - College course work in related field helpful. - Computer knowledge/skills required. - Flexible and long hours sometimes required. - Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. - Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. - Must be able to listen to, understand, and clarify concerns raised by employees and guests. - Must be able to multitask and prioritize departmental functions to meet deadlines. - Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. - Attend all hotel required meetings and trainings. - Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. - Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. - Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. - Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. - Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. - Must be able to cross-train in other hotel related areas. - Must be able to maintain confidentiality of information. - Must be able to show initiative, including anticipating guest or operational needs. - Perform other duties as requested by management.
Sprachkenntnisse
- English
Hinweis für Nutzer
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