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Desktop Support Technician
Excelraise
- Lexington, Kentucky, United States
- Lexington, Kentucky, United States
Über
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Daily duties / responsibilities: Works under limited supervision in the administration, planning, installation, configuration, maintenance, and support of computer hardware, software, printers, and network connectivity.
Updates tickets in the ticketing system on all it-related issues and assists helpdesk personnel with lower tier support when requested.
Monitors cyber threats, attacks, and vulnerabilities such as viruses, ransomware, worms, trojans, keyloggers, adware, bots, rats, and logic bombs.
Participates in network troubleshooting for connection- based issues between endpoint devices and distribution switches.
Processes inventory and maintenance requests for computer systems and printers on the network.
Conducts and aids in inventory of computer equipment across all agency regions of sc.
Assists in preparing new systems and devices for employees.
Updates active directory information for users and conducts password resets and system configuration updates using SCCM.
Basic Qualifications: Bachelor's Degree or Master’s Degree in computer science, or information systems/technology management OR 5+ years of experience as a Network Technician.
5+ years of experience in enterprise desktop support and customer service.
Skilled in desktop administration for Windows 10 and Windows 11.
3+ years of experience in System Administration At least 3 years of experience with all of the following: SCCM (System Center Configuration Manager), MDM (Mobile Device Management), and GPO (Group Policy Object) Preferred Skills: Good understanding of desktop support concepts for the enterprise as it relates to troubleshooting network endpoints.
Mobile device management - Airwatch, MS Intune Lansweeper Any of the following certifications: A+, Network+. xkddfxh
Security+, MCSA: Windows 10 Job Location:1801 Main Street Columbia, SC – 29201 Job Duration:6 months + with possibility of Extension Job Category:Technical Support ***This is Fully Onsite Job *** ***Candidate Must be a SC resident.
No relocation allowed *** Job Industries: Information Technology
Sprachkenntnisse
- English
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