Systems Administrator

BLUMHOUSE INC

Los Angeles, California, United States

Los Angeles, California, United States

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Über

Position Overview Blumhouse Productions is seeking a skilled and customer-focused Systems Administrator to join our newly established internal IT team. This role will serve as a critical technical resource supporting our diverse environment of creative professionals, production staff, and administrative teams across multiple facilities. The ideal candidate combines strong technical expertise with exceptional customer service skills and thrives in the fast-paced, dynamic world of entertainment production. As a Systems Administrator, you'll be at the forefront of ensuring our teams have the technology they need to create groundbreaking content. You'll work closely with end-users across all departments, collaborate with System Engineers and Architects on strategic initiatives, and help shape the technical foundation that powers our productions. Key Responsibilities End-User Support & Service Delivery
Provide world-class technical support for daily studio operations and production initiatives Serve as the primary point of contact for end-user support incidents across the organization Deliver outstanding support through multiple channels including phone, ticketing system, and deskside visits Ensure all support incidents are triaged and resolved promptly to minimize productivity loss Act as an escalation point for complex technical issues requiring advanced troubleshooting Systems Management & Maintenance
Build, install, maintain, and troubleshoot macOS and Windows workstations and laptops (primarily macOS environment) Set up, configure, and relocate systems as needed to support changing business requirements Participate in and execute preventative maintenance tasks to ensure optimal system performance Manage hardware and software inventory across the organization Provide technical expertise and ownership of application debugging for departmental workflows Technical Problem-Solving
Analyze complex hardware and software issues and develop effective solutions Troubleshoot network connectivity issues and work with networking team on LAN/WAN problems Debug application-specific issues affecting production and administrative workflows Research emerging issues and implement proactive solutions Project Execution & Collaboration
Execute small to medium-sized projects with clear objectives and timelines Work collaboratively with other Blumhouse IT team members on studio-wide initiatives Support larger infrastructure projects and technology rollouts Documentation & Account Management
Create and maintain comprehensive documentation for systems, processes, and support procedures Manage user account creation, modifications, and deactivations across multiple platforms Required Qualifications
Experience: Minimum 2+ years supporting a diverse combination of administrative and production-based end users, preferably in a Studio and/or Production based environment Education: Undergraduate degree in Computer Science, Information Technology, or related field, or equivalent work experience Technical Skills: Strong proficiency with macOS and Windows operating systems Solid understanding of LAN/WAN configuration and networking concepts Knowledge of common scripting languages (Bash, Python, PowerShell) Hardware troubleshooting and system configuration expertise Soft Skills: Exceptional customer service orientation and interpersonal skills Excellent troubleshooting and analytical problem-solving abilities Outstanding verbal and written communication skills Strong organizational skills and ability to prioritize competing demands Self-motivated with ability to work independently and as part of a team Desired Qualifications
Strong experience with Avid Editorial infrastructure including Media Composer workstations and Nexis storage appliances Experience supporting Google Workspace (Gmail) and Microsoft Office 365 environments Background working in post-production facilities, VFX studios, or entertainment production environments. Experience with endpoint management platforms (e.g., NinjaOne) Knowledge of security tools and best practices (e.g., SentinelOne, Huntress) Identity and Access Management (IAM) platforms (Okta, JumpCloud) Proven ability to manage time effectively and succeed in fast-paced, deadline-driven environments Demonstrated capacity to learn new technologies quickly and adapt to evolving requirements Experience with ticketing systems and IT service management (ITSM) practices Passion for the entertainment industry and understanding of creative workflows Physical Requirements
Ability to lift and move computer equipment (up to 50 lbs) Ability to work in various locations across studio facilities Ability to be on-call to cover out of hours support Occasional after-hours or weekend work may be required to support production schedules or perform system maintenance

Los Angeles, California, United States

Sprachkenntnisse

English

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