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Über
Delivering advanced technical support for complicated issues, spearheading problem management cases, and keeping management informed on progress.
Coordinating and resolving escalated support cases with internal teams and third-party vendors.
Overseeing Oracle production environments, including upgrades, bug fixes, and patch management, while ensuring consistent system uptime in a cloud-focused atmosphere.
Participating in on-call support on a rotating basis.
Qualifications: Eligibility for US Government TS/SCI with Polygraph clearance.
U.S. Citizenship required due to federal government client presence.
Must reside in Austin, TX.
Willingness to work the second shift from 1 PM to 11 PM (shift differential pay applicable).
Bachelor's degree in Computer Science or equivalent professional experience.
Experience in Linux System Administration, Networking, Storage, Compute, and Virtualization.
Proven involvement in or leading incident management processes.
A strong customer-focused mindset with a commitment to enhancing client experiences.
Compensation and Benefits: The salary range for this position spans from $30.29 to $60.63 per hour, equivalent to $63,000 to $126,100 annually, with the possibility of equity eligibility. We provide a detailed benefits package that includes medical, dental, vision insurance, disability coverage, paid time off, and a 401(k) plan with company matching. About Us: Oracle is a leading global technology company dedicated to innovation and inclusive workforce practices. Join us and contribute to groundbreaking cloud solutions that address current challenges while fostering each other's growth and well-being. Oracle is an Equal Employment Opportunity Employer. We value diversity and encourage applications from all qualified individuals.
Sprachkenntnisse
- English
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