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Senior IT Systems Administrator Location: Atlanta, GA Duration :
9 months
Note: Local candidates only, as this is a hybrid role requiring on-site presence. Job description: Position Overview we are seeking an experienced
Senior System Analyst
to provide hands-on technical expertise on a team of systems analysts and systems administrators. This role is pivotal in supporting end-users with their IT needs and ensuring the ongoing maintenance and reliability of the agency's core applications and IT infrastructure. The ideal candidate will have a strong background in IT support, systems administration, and team leadership, with the ability to guide the resolution of complex technical issues, coordinate with third-party vendors, and implement solutions that enhance overall IT service delivery. Primary Responsibilities
Provide Complex Issue Resolution:
Serve as the escalation point for technical issues, guiding the team in troubleshooting and resolving hardware, software, and network problems. Collaborate with Third-Party Vendors:
Act as the primary contact for external vendors, coordinating advanced technical support and ensuring timely resolution. Support Core IT Systems:
Manage and support technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems. Research and Implement Solutions:
Recommend and implement improvements to increase efficiency, reliability, and security. Develop and Maintain Documentation:
Create and update comprehensive documentation of systems, processes, and troubleshooting procedures for team use. Required Skills & Qualifications
10+ years of IT experience. Proven expertise with
Office 365, Active Directory, Exchange Server, Windows OS, desktop deployment, VPN, RDP, and Microsoft Teams . Minimum 5 years of experience in a Microsoft enterprise environment, including:
Windows Client/Server management in production environments Windows Infrastructure configuration via Group Policy/scripts PowerShell scripting and automation Basic understanding of
TCP/IP, DNS, and DHCP Microsoft Enterprise Mobility Suite / Enterprise Mobility + Security (EM+S) (a plus)
3+ years of experience with
Active Directory Domain Services (AD DS)
upgrades, consolidation, and migrations. 2+ years of experience with
Office/Microsoft 365 , including at least 1 year migrating mailboxes. 1+ year of experience with
ADFS or Azure AD , including knowledge of
SAML 2.0 and cloud SSO providers . Hands-on experience with
AWS infrastructure management
and supporting
SharePoint environments
(a plus). Strong troubleshooting and problem-solving abilities for complex issues. Experience coordinating with third-party technical vendors. Proficiency in technical documentation creation and maintenance. Relevant
Microsoft certifications
(Windows Server, Office 365, Azure) highly desirable. Understanding of
IT service management / ITIL best practices
(a plus). Commitment to continuous learning and adaptability to new technologies. Desired Skills & Attributes
Strong Communication Skills:
Ability to explain technical concepts to both technical and non-technical audiences. Problem-Solving Mindset:
Proactive, solution-oriented approach to challenges and process improvements. Required:
Proven expertise in O365, AD, Exchange Server, Windows, VPN, RDP, MS Teams Minimum 5 years experience in Microsoft environment including Windows Client, Windows Infrastructure via Group Policy, Powershell, TCP/IP stack Minimum 3 years experience with Active Directory Domain Services (AD DS) Understanding and user support of Sharepoint is a plus Relevant Microsoft certifications are highly desirable - Windows server, Office 365, Azure
Sprachkenntnisse
- English
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